Gartner Blog Network

Carol Rozwell
VP Distinguished Analyst
11 years at Gartner
21 years IT industry

Carol Rozwell is a vice president and distinguished analyst on Gartner's Digital Workplace team. Read Full Bio

A Rising Tide Lifts All Boats

by Carol Rozwell  |  August 19, 2015

Lately, we’ve received a raft of questions on how to use new technologies to make the organization more appealing to a “younger generation” of workers. The implication is that the current workforce – today consisting largely of traditionalists and boomers – is satisfied with the mind-numbing and hard-to-use applications that have been thrust upon them over […]

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Building a Foundation For Knowledge Sharing

by Carol Rozwell  |  May 4, 2015

It’s interesting how knowledge management is one of those topics that periodically re-emerges as a “must-do” program. It seems to happen after an organization struggles with a complex problem that it fails to solve and things get really, really bad. This sparks a renewed interest in a way to capture knowledge “before it walks out […]

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Digital Workplace Interest Growing Steadily

by Carol Rozwell  |  March 4, 2015

Much of my inquiry of late relates to digital workplace. We’ve seen a steady growth in interest from clients who want to harness the power of intuitive technologies to make employees carrying out nonroutine work more effective. This begs the question about whether digital workplace is really different from other technology-enabled changes that preceded it […]

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Don’t Make Sweet Potatoes If No One Likes Them

by Carol Rozwell  |  January 7, 2015

Like many of you, I spent some very enjoyable time during the holidays getting together with family and friends. Also like many of you, our tradition is to distribute the effort of cooking by asking everyone to bring something for the meal. This year my assignment was to bring sweet potatoes. No offense to sweet […]

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Where has all the Social gone?

by Carol Rozwell  |  August 7, 2014

Do you wonder where all the interest in social went? Once the hottest trend since sliced bread, interest in social definitely dissipated. Based on my client conversations and research, I surmise that because enterprise social networking tools could be used for so many purposes, their value seemed nebulous and elusive. Advocates of social initiatives who […]

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Thanks for all the fish but I’m still hungry and I didn’t learn anything

by Carol Rozwell  |  July 29, 2014

I’m constantly amazed at how enamored people are with numbers. Every time I give a presentation, I see people scribble down statistics about anything even if the validity or actionability of the number is questionable. I’m not arguing against the use of data for informed decision making, I’m just amused at how people glom onto […]

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Carrying “Customer Care” a Little Too Far

by Carol Rozwell  |  July 16, 2014

The Comcast brouhaha that made today’s news struck a chord. I’m all for taking customer care seriously. One of my jobs in a previous life was as a customer service manager. It helped me understand simple ways to truly improve the customer experience. So it’s difficult for me to watch as many organizations put processes in place […]

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Starting Culture Change

by Carol Rozwell  |  June 12, 2014

There is a saying I heard many years ago about how to have the greatest impact when delivering a presentation. The advice is “tell them what you will tell them” “tell them” then “tell them what you told them.” This advice applies to creating change as well as delivering a great presentation. Quite often my client […]

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The delicate balance between knowledge sharing and rules

by Carol Rozwell  |  May 1, 2014

One of the tenets of KM initiatives that rings true based on my experience is that knowledge sharing is a voluntary activity. In contrast to previous deployments of enterprise wide systems like ERP or CRM, creating a vibrant environment that fosters knowledge sharing using social software or collaboration tools depends on people freely contributing their […]

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Congratulations to the MIX Digital Freedom Challenge Winners

by Carol Rozwell  |  April 9, 2014

Over the past year I’ve had the pleasure of working with the dedicated folks at the Management Innovation eXchange (MIX) on the Digital Freedom Challenge.   ‘The challenge kicked off in August, 2013. It posed a simple but disruptive challenge: how to give people the autonomy at work they crave without spinning the organization out […]

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