Gartner Blog Network

Carol Rozwell
VP Distinguished Analyst
11 years at Gartner
21 years IT industry

Carol Rozwell is a vice president and distinguished analyst on Gartner's Digital Workplace team. Read Full Bio

Did you really mean to say that?

by Carol Rozwell  |  November 9, 2017

Apropos of recent events, it’s important to look at the impact of language on people’s behavior. Skeptics scoff at the notion that using this word or that one changes how we act. Yet the research shows that is exactly what happens. And since language is essential to our interactions with others, the effect is constant […]

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Why Productivity Is the Wrong Measure of Value

by Carol Rozwell  |  August 3, 2017

During an inquiry on creating a digital workplace, yet again the question of productivity came up. Specifically, the client asked how they could measure whether their investment in the digital workplace initiative was actually making employees more productive Right intent. Wrong question. Productivity is a vague and abstract notion. It is also notoriously difficult to measure […]

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Please Enlighten Me

by Carol Rozwell  |  February 23, 2017

I was having dinner the other evening in a dimly-lit restaurant. It was so dark, I had to use my flashlight app on the phone to read the menu. The little candle on the table didn’t throw enough light to illuminate the page. Another patron who entered the dining area from the restroom commented that […]

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Positivity vs. Toxicity

by Carol Rozwell  |  May 16, 2016

So here I am sitting in the Orlando airport (and who hasn’t been here) waiting for a flight. This time, the security lines were short and now I realize I could have caught the last talk of the conference instead of leaving to make sure I’d get to the airport on time . . . […]

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Managers! Why are you telling employees you don’t want them to collaborate?

by Carol Rozwell  |  April 25, 2016

Collaboration is the oft-stated goal of a myriad of technology deployments from knowledge management to social software to digital workplace. Managers tell Gartner they want to reduce duplicated effort and get the added bump in productivity that accrues when people can work together easily. They want employees to share their knowledge and work for the […]

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Stop. Listen. Think.

by Carol Rozwell  |  April 4, 2016

Recently, I agreed to be the designated driver for a friend who needed one of those medical procedures that did not allow him to drive himself home. The nurse told us I’d have about two hours to wait once the procedure began. Thankfully, the waiting room was pleasant and I’d brought a bunch of mobile […]

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Watch your language!

by Carol Rozwell  |  February 10, 2016

I’m working on a presentation about diversity for the upcoming Gartner Business Process Transformation and Management Summit in London next month. As I was designing the presentation, I cataloged some of the potential areas of diversity that could be discussed. There are lots of them, including: Gender Ethnicity Culture Social styles Cognitive styles Learning styles Motivation […]

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Did you really mean to say that?

by Carol Rozwell  |  December 17, 2015

I’ve been attending a multi-day meeting via video conference. What’s become apparent across a series of presentations is how much we rely on militaristic language to convey our thoughts and, presumably, gain agreement. I heard terms like “mobilizing an army” “executing the plan” and a reference to “burning the canoes.” This use of language is […]

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Digital Workplaces Need a Balance of Aptitudes

by Carol Rozwell  |  November 4, 2015

At some point in my childhood I needed glasses. When I got that first pair of spectacles, I began to notice all the other people in my milieu who also wore glasses. It’s not that they just started wearing them at the same time as I did. No, they’d been sporting them all along, I […]

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All Digital Workplace, All the Time

by Carol Rozwell  |  October 2, 2015

This week was my sandwich week between the Digital Workplace Summit in London which just concluded and Symposium in Orlando next week. What struck me about the meetings during the Summit is how many people are undertaking digital workplace programs and how much they vary. Some IT leaders of these programs are chartered to make significant, lasting […]

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