Connect, Engage and Collaborate: Thriving in the New Client Engagement Team


Meet Neha Maheshwari, an associate on Gartner’s New Client Engagement (NCE) team based in Gartner’s office in Gurgaon, India. Below, she shares about how she is able to make an impact on her work by driving early engagements with clients and exploring her passion for connecting with C-level executives. Learn more about Neha’s life at Gartner below.

Driving early engagements

I deliver personalized onboarding to all the new clients of emerging markets of the APAC and Europe regions to make them well acquainted with Gartner’s products and services. It is important that our team drive early engagement with the clients for creating real impact on retention. I have always been passionate about gaining information about various industries from C-level executives. Working as an NCE has opened a plethora of knowledge for me.

I really enjoy working with such a fantastic team of like-minded colleagues who are always willing to offer support and have always encouraged me to deliver my best. The most fulfilling aspect of my role is working with multiple teams across the globe, brainstorming new ideas and setting up milestones to achieve greater success. You don’t need to have a technology background in order to be successful in NCE. Gartner equips you with the skills and knowledge that the role demands by providing exceptional training and coaching throughout your career.

Collaboration across teams

Collaboration is one of the core values of Gartner and one of the essential factors to be successful in an NCE role. NCE gives you the platform to work with multiple teams globally to ensure that the client is getting seamless support. I admire how Gartner creates an environment for wonderful collaboration across teams. As NCEs, we pass on the priorities of the client to the accounts team, comprised of sales and services, so they are familiar with what their clients are working on.

You don’t need to worry about your growth at Gartner. Just bring in a no-limits mindset and a passion for service delivery. If you are energetic, optimistic and have an open mindset toward feedback, then there is a lot that you can bring to the table and you can add value throughout the journey.

Are you interested in finding a job like Neha’s? Learn more about currently available jobs at Gartner here.

Are you looking for a job where you’ll do challenging, groundbreaking work? At Gartner, each and every associate has a hand in our success. Learn more about how you can make an impact with your work here.

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