Meet Jessica Young, who joined Gartner four and half years ago in our Stamford office. Since then, Jessica has worked for two different groups in three different offices. Below, Jessica shares the story of how she came to the Gartner services team as well as why she continues to choose Gartner.
Summer 2014: I started my Gartner journey in August 2014, in our Stamford office. I was hired as a program manager for the Custom Reprints and Newsletter team in Gartner’s services organization. Prior to coming to Gartner, I had worked as an account manager for a firm specializing in higher education admissions management and marketing automation software and services. I was drawn to Gartner by the ability to work for a global-reaching company that is so invested in the development of its people.
Over the next year and a half, I put my full focus on learning my role and servicing my clients. Although my clients were typically marketing professionals or analyst relations professionals, they spanned across all verticals. I took advantage of the professional trainings and resources that Gartner provided related to marketing and customer service. I also volunteered at Gartner IT Symposium/Xpo™ to fully understand our clients’ Gartner experience.
After becoming a top performer, I was looking to see where I could grow. My manager encouraged me to identify the parts of my role that I liked most. I have always been passionate about coaching and guiding others. I became a team mentor, onboarding four new associates to the team. After completing the manager preparation program, I knew that I wanted to be in leadership.
Fall 2016: With the growth of the Reprints and Newsletter products, there was a need to expand the team and add another manager. I was promoted to team manager, overseeing associates in Stamford and Fort Myers, with my team working with our midsize enterprise (MSE) clients. This promotion also took me to our Fort Myers office, where we had been rapidly growing our services organization. Being in Fort Myers was a great opportunity to personally interface with service leaders from other groups and our sales team. My team consistently reached retention goals and elevated their roles to include marketing expertise, now as marketing program managers. I was also proud to watch some of my former associates grow into other roles at Gartner, such as client value manager and sales analyst.
Spring 2018: By spring 2018, my goals were to broaden my skill set and move closer to my family in New York, both of which I wanted to accomplish with Gartner. After learning about the CEB acquisition and how Gartner launched services in the Arlington office, I knew that GBS2 was the perfect opportunity for me. I moved to Arlington and spent a few months as a client partner, getting to experience again firsthand what our clients want and need from Gartner.
Now, working as a client partner manager for Legal, I have had the opportunity to learn a completely different side of Gartner. As evident from my geographical relocations, I welcome change. In GBS2, our teams are innovating and building, which is exciting! When our dedicated service partners align with sales and advisory to help clients solve their most critical business issues, it’s a win. My team, and a large part of our GBS2, is relatively new, so seeing the week-over-week improvement has been inspiring. Getting to witness my team’s early successes when they can engage with hard–to-reach clients and impact engagement is the best part of my job.
Gartner truly is a people company and I’m fortunate to have made dynamic, creative and collaborative connections at all three of the Gartner offices I’ve worked at. I love being challenged, and having the bar for excellence constantly being raised higher. Why do I continue to choose Gartner? Because it’s allowed me to grow and pursue my passions.
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