Charlotte Russell Shares Her Growing With Gartner Story

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CRCharlotte Russell, Commercial Support Director, loves the culture at Gartner, which she believes is unparalleled and allows individuals to thrive. She shares her story from the University of Southampton to her eighth year at Gartner below.

I chose to study history at the University of Southampton, I knew that I didn’t necessarily want to pursue a career directly linked to my studies but my course was great at giving me some foundational skills relevant to my career – e.g., effective time management, influencing, researching, presentation skills. However, it was my part-time role at Zurich Insurance as a sales and service agent that kick-started my career in sales.

I was introduced to Gartner through a sales recruitment firm – I hadn’t heard of the organization but went along to learn more about the company and graduate roles. From the first interaction I had with a member of the HR team, I was immediately impressed by not just the offering but the culture of the organization and opportunities that existed to progress my career. I joined in 2010 as a Sales Support Specialist, focusing on introducing CEB to HR directors across EMEA. This gave me a great foundational understanding of how to interact with a C-level executive and what some of their day-to-day challenges are. Since then I have had the opportunity to continuously develop my market, business and organizational knowledge, helping me to progress through Gartner.

Gartner’s values help to create a culture which I believe is unparalleled and allows individuals to thrive. Working within an organization that focuses on “results,” encourages a “no-limits mindset” and embodies “collaboration” is an incredibly rewarding experience and means I look forward to coming to work each day!

There are three key reasons that I like working for Gartner. The first is the people – I get to work with an incredibly smart, driven and intellectually curious group of people who challenge me on a daily basis, but are always willing to lend support where needed. The second is the career progression opportunities that I have benefited from, and I enjoy seeing the graduates as part of our program. The last (but by no means least) key reason that I enjoy working at Gartner is our product – we offer a disruptive solution to the market, which means we truly are uniquely positioned to support a CXO and key members of their team in addressing common recurring business challenges. Being able to engage with a CXO around some of these challenges after only a few months in my role was incredibly rewarding, but also taught me a huge amount that I don’t think I could have learned as quickly anywhere else.

During my time at Gartner, I have been lucky enough to have a few mentors, all of whom I am still in close contact with today. Through these relationships I have not only learned valuable new skills but also been provided new and different career opportunities. I feel incredibly well supported at Gartner and know that I could reach out to any of my mentors, but also to colleagues across the organization, given how generous associates are with their time and expertise.


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