University: Duke University
Title: Business Associate, Client Services Rotational Program
Office Location: Fort Myers, FL
Describe your job in 25 words or less: Working with leadership and service associates to find opportunities for growth, improve operational efficiency and ensure service excellence in CSO.
How would you describe the working culture at Gartner? Gartner has a growth mindset. Here, everyone in the organization is rooting for you to grow and are always happy to help you. Ongoing feedback and coaching are embedded in the company’s culture. This allows you to work on what you need to improve and provide emphasis on what you are good at to make you the best at it. In simple terms, the people and inclusive culture at Gartner make it different and the best place to work.
In what ways do Rotational Associates contribute to Gartner’s success? Rotational Associates are a new addition to the Client Services Organization (little over a year) but have now become an integral part of the CSO. Each of us are assigned as partners to business units within the CSO. We play an important role in:
- Leading change and innovation via pilots and data analytics
- Ensuring consistent value delivery to our clients
- Identifying opportunities for growth and improvement in business
- Improving operational efficiency by understanding best practices and working toward adopting them throughout the business unit
Could you talk about your current rotation and what have you learned from it? I am currently aligned to the Premium Services team, where I have the pleasure of working with great mentors like Kurt Cohen, Mike Chalk, Richard Dudfield, Arun Dabas and Thiago Coutinho, who shaped my path and guided me in understanding important aspects in business. I have learned to communicate with senior leadership, set expectations and manage time. This rotation challenged me at every step and taught me how to tackle challenges and raise the bar.
What did you find the most difficult when you started your role at Gartner, and what support you have been offered to help you overcome it? The most difficult aspect when I started my role at Gartner was the fact that I was responsible for some of the most important and crucial projects. I was initially anxious and nervous about the impact of my work and whether I was doing the right thing. However, I didn’t have to worry. I had weekly calls with my manager where he would answer all my questions and gave me constant feedback so I could improve on what I was doing. I also had a peer mentor who was helping me transition into my role and was always available to answer my questions whenever I reached out. My peers and managers ensured that my transition was smooth, and I reached the expectations they set for me.
What was the highlight of your time at Gartner so far? One of my proudest moment was presenting to leadership team during our Annual Service Kick-Off event in Orlando. Kick-off is the annual event where the leaders come up with a switch plan based on a change management topic they want to implement that year in their business unit. This time, the rotational associates were assigned the task of doing the background work for the change management plan and facilitating discussions during the workshops. The time spent on the background work and project planning aided us in facilitating the discussions, and we were able to come up with a fully laid out plan by the end of two days. The leaders were happy with the development and, more importantly, this event showed me how far I have come since I started working at Gartner. I could see my improvement, which was due to all the constructive feedback I received and implemented.
Favorite Quote or Personal Mantra: Don’t find yourself, create yourself!
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