Get To Know Gartner: Meet Heather Zhang

FullSizeRenderName: Heather Zhang

University: University of California, San Diego (UCSD)

Job Title: Global Account Manager

Office Location: Egham, U.K.

Describe your job in 25 words or less: I help Gartner-recognized solution providers gain face-to-face engagement opportunities with senior and C-level IT executives who rely on Gartner research to make IT purchasing decisions.

What originally attracted you to Gartner? The brand and a foot into the technology world. A global company.

Who has been a mentor for you here at Gartner? How have they helped you?

  • Chris Tooze — A motivating leader, helped me get through tough times in sale cycles.
  • Marcus Staffen — Helped me step out of a negative situation and reassess the bigger picture, resulting in some great wins.
  • Asif Ehsan— Helped me with day-to-day sales and operational tasks when I first started.
  • Matthew Tenten— Helped me with sales strategy involving analyzing critical points of the sale cycles.

What is your favorite part about working for Gartner? The leadership, the culture, what we do and the value we add for our customers at Gartner.

How has Gartner helped you in your career development? The training programs at Gartner have elevated my sales approach tremendously. I am able to learn everything about the technology world from gartner.com and speaking with analysts/colleagues.

What advice do you have for prospective Gartner candidates? Make sure you choose a sector you have an interest in. Money will follow if your heart is in it. Work hard and work smart, question often, learn from mistakes.

What are 3 words that best describe Gartner?

  • Fair
  • Motivating
  • Customer-centric

Boat Party

What has been your proudest moment at Gartner? Booking my first big deal valued at over $300K and being the winner of the Eagle award in my first year.

What aspect of your role do you enjoy the most?

  • Building both strategic and friendly relationships with my clients
  • Team support from my department and other teams
  • Great products and services to offer to clients
  • Reachable and reasonable goals

What are 2 career lessons you’ve learned while at Gartner?

  • Failing is not an option when you have good resources to support you.
  • Always do the right thing for the client even if it means you might lose a deal or need to advise the client they need internal improvement.

What advice would you give to recent new hires?

  • Learn fast, ask questions.
  • Don’t be afraid to ask for the objection (with clients).
  • Don’t take objections as disinterest.

If you could interview one person (dead or alive) who would it be and why? Steve Jobs. I’d like to know at which point he thought about quitting and what made him keep on going in the path he did. I’d also like to know if the time he spent away from his family was worth it in order to achieve success.

What are 3 words that best describe you? Courageous, doer, creative.

Favorite Quote or Personal Mantra: “Twenty years from now you will be more disappointed by the things you didn’t do than by the things you did.” ~ Mark Twain


If you are interested in joining our team, search for an open job here.

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