Get To Know Gartner: Meet Eugene Quillen

eugene-quillen-employee-spotlight-3-of-3Name: Eugene Quillen

University: Gardner-Webb University

Job Title: Research Director

Office Location: Greensboro, NC

Describe your job in 25 words or less: I help positively change the world by providing actionable advice to technology procurement leaders, enabling them to make their organizations successful.

What originally attracted you to Gartner? Having been a client of Gartner for many years, I knew that the insight and actionable advice I received from Gartner was something I could not get anywhere else, and it was essential to helping me succeed. When an opportunity to join Gartner presented itself, I thought this could be my opportunity to pay it forward. While exploring the opportunity, it became abundantly clear that Gartner was a truly different place to work than any other I had experienced. Not only is best practice advice given to clients, it is practiced. The whole interview process was so rewarding, focused first on my desires, needs and aspirations while assessing my ability to deliver the insightful and actionable advice Gartner clients need.

Eugene with Edward Weinstein

What is your favorite part about working for Gartner? Gartner provides a platform for me to help people in nearly every country and in thousands of organizations. It allows me to leverage skills and passions that were previously limited to helping people within a single organization. Working at Gartner has allowed me to effectively pursue personal development in areas such as writing and public speaking while also pursuing my passion for helping others succeed.

What advice do you have for prospective Gartner candidates? Be ready to leverage all you have mastered before as a base from which you will scale to a new reality. Producing must-have research and compelling interactions at the center of the technology universe requires what you have learned and can do only as a starting point. Expect exponential growth from there in what you know and can do and will need to do. If you are excited by exponential growth and challenge, you will have found your home.

What has been your proudest moment at Gartner? When clients started scheduling calls for me to train them on understanding and implementing the Triage Toolkits I had written, it was confirmation that I was in the right place, doing the right things, delivering on my life’s goal of making a positive difference in the world.

What advice would you give to recent new hires? I have received so many excellent recommendations for succeeding as a Gartner analyst from my peers and summarized them with my own observations. I would offer the following to new hires:

  • Focus on delighting clients: Listen and examine carefully what they are saying and asking for, and then provide them with applicable answers or guidance or find them someone who can do that.
  • While focused on delighting clients, keep in mind:
    • You can’t overwork your way to balance and you can’t overwork your way to quality. Pick and own a space where clients need help and you can provide the best answers and guidance. Limit commitments outside that space.
    • Gartner is a team effort and you cannot do everything. True collaboration is essential.
  • Attend all the ITL Analyst 101 and 201 sessions!
Eugene with Stewart Buchanan

If you could interview one person (dead or alive) who would it be and why? Benjamin Franklin was a polymath accomplished in so many disciplines, and arguably the architect of America as I know it. He was a man who lived his life with purpose and I would like to get his perspective for Americans living today.

If you were to write a book about yourself, what would you name it? Purposely Living: One man’s journey beyond boundaries

What is one thing unique about you that people would be surprised if they knew? I like speed skiing where I reach speeds approaching 100 miles per hour. My current top speed is 99 miles per hour.

Favorite Quote or Personal Mantra: Integrity and discipline deliver.

If you are interested in joining our team, view our open jobs.

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