Shilpa Shetty was recently promoted from Research Content Specialist to Senior Research Content Specialist with the APAC Research Inquiry team in Mumbai, India. Handling requests from all the content areas (such as Technology and Service Provider (T&SP), Sourcing, Supply Chain, Data & Analytics, Application, Enterprise Architecture Tech Innovation and Program and Portfolio Management (PPM), CIO, Infrastructure & Operations (I&O), Security, Vertical Industries and Gartner for Technical Professionals) has helped Shilpa learn quickly and made the transition to her new role seamless. Her primary focus is servicing our premium clients (ExP members), and her new role also involves mentoring other team members and new associates. Shilpa joined Gartner just over four years ago.
What are some of the “right things to do”/best practices you’ve used in your roles that have helped you succeed?
Communication is an integral part of my daily work, whether it is interacting with our internal or external stakeholders. Effective communication is very important to provide world-class service to our clients. A total ownership mindset is also critical. We need to own an issue first, which helps in resolving it effectively and quickly.
I truly believe in Gartner core values. In particular, having Integrity and a No-Limits Mindset have contributed to my success. In addition, I’m open to feedback. I have received really helpful and constructive feedback that has helped me to become who I am today.
What advice would you give other associates looking to grow in their roles and at Gartner?
Consistency is the key to succeeding. Your hard work is always recognized by your managers. Always go above and beyond your job description. It might mean working a few extra hours or working harder than the rest, but in the end, it’s worth the effort. Be positive in your approach and interactions with others. Lastly, work hard and never give up. Focus on Gartner core values and it will take you a long way.
Visit our Careers website to find out what it’s like to join our team.