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Client Services

Get To Know Gartner: Meet Jennifer Straley

December 30, 2016

headshotName: Jennifer Straley

University: York University

Job Title: Area Vice President

Office Location: Fort Myers, FL

Describe your team in 25 words or less: 
My team prides themselves in delivering 6-star service in a 5-star world! They embody Gartner’s growth mindset and work together to overcome any obstacle.

What was your first role at Gartner?
My first role at Gartner was a client partner.

What makes Gartner a great place to work?
The people and culture make Gartner a great place to work. We operate in such a collaborative working environment where peers strive to help others be successful.

Describe yourself in 3 words:
Driven, tenacious and goal-oriented

When interviewing a candidate, what are 3 things you look for?
I look for 3 top traits: Drive, intellectual curiosity/learning agility and excellence of service.

Describe your management style:
I’m a coach and developmental manager. I love to motivate and encourage my employees to develop their strengths and improve their performance. I’m invested in their long-term professional development because I believe in each of them.


What are 3 of the most important responsibilities/tasks of your team?
Client partners are responsible for:

  1. Understanding each seatholder’s mission-critical priorities by having meaningful business conversations.
  2. Driving engagement of Gartner services by aligning relevant resources (research & analysts) that tie back to our clients’ MCPs.
  3. Driving significant value to our seatholders so that we continue to retain them as clients for life.

What advice do you have for members of your team, or someone considering joining your team?
I always remind my team of our CEO’s philosophy, “If you do the right things, great results always follow.” There are always “good” things we can be doing each day. The key is prioritizing your time to ensure that you are focused on the most important, high-leverage activities that will drive retention in our business. Prioritization of your time is foundational to maximizing your effectiveness and success.

If you could describe your team dynamic in one word, what would it be?

Favorite Quote or Personal Mantra:
“Success is knowing your purpose in life, growing to reach your maximum potential, and sowing seeds that benefit others.” – John Maxwell