Name: Dan Quach
University: Boston College
Job Title: Manager, Client Services (Invest)
Office Location: Stamford, CT
Describe your team in 25 words or less: My services group is a top-performing and highly collaborative team. We find a balance of working hard and having fun.
What was your first role at Gartner? Invest Client Manager.
How long have you worked at Gartner? A little over 5 years. I started in June 2011.
What makes Gartner a great place to work? I love working at Gartner because of its culture. It’s full of smart and collaborative people. Although Gartner is a large and growing company, your voice is always heard and your input/ideas are valued.
Describe yourself in 3 words: Driven, Collaborative, Open-minded
Share a fun fact about yourself: I’ve gone bungee jumping off a cliff into the water in Puerto Vallarta, Mexico — and I would do it again.
When interviewing a candidate, what are 3 things you look for? Coachability: Self-awareness of opportunities and being open-minded to suggestions/feedback, Intellect: Clockspeed, adaptability and the desire to learn, and Drive: An innate desire to succeed and a hunger to constantly improve.
Describe your management style: Open-door policy. I like my team to know I am always here to listen and help support them. There is not a reporting hierarchy… you aren’t working for me, we are working together. I am also direct with feedback and welcome it in turn as well. We can always do things better.
What are 3 main functions or job duties of your employees? Retention: Delivering 10x the value of our clients’ investments, Engagement: Tailoring Gartner insight to our clients’ key initiatives, and Collaboration: Working in tandem with our Product, Research, Sales business partners
What advice do you have for members of your team, or someone considering joining your team? Continue to being open to new ways of communicating and servicing your clients. The world is constantly changing and our clients are evolving. What worked yesterday may not necessarily work today, so let’s work together in finding the next best thing that will have the greatest impact on our clients.
If you could describe your team dynamic in one word, what would it be? Collaborative.
Favorite Quote or Personal Mantra: The question isn’t who is going to let me… it’s who’s gonna stop me?