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The Business Continuity Manager’s First 100 Days (G00266694)

by Roberta J. Witty  |  November 7, 2017  |  Comments Off on The Business Continuity Manager’s First 100 Days (G00266694)

How you perform in your first 100 days as a BCM program manager is crucial to your success or failure. Security and risk management leaders responsible for business continuity management (BCM) should use Gartner’s target outcomes, advice and supporting resources to succeed in the early days of their new role.

Our key findings for the first 100 days of the BC program manager’s job include:

  • A BCM program office manager’s success depends on laying the foundation for a solid business continuity management program that involves and engages business stakeholders to take ownership for BCM. A clear brand for the BCM program and communication plan that align with the organization’s culture and set of metrics enhances collaboration with all stakeholders.
  • BCM managers assist the organization in setting achievable goals, and demonstrate “real” and perceived organizational added value by leveraging BCM program data in day-to-day operational processes.
  • Successful BCM managers stay focused on these core activities: a balance of expectations, staff competency, building relationships, earning credibility and getting acceptance for the BCM program’s direction.

In this research report authored by Roberta Witty and Ken Otis, and published August 16, 2017, you will find a five-phase approach (Figure 1) with specific tasks at each stage of your first 100 days.

Figure 1: First 100 Days Roadmap

Blog Graphic

Source: Gartner (August 2017)

Security and risk management leaders responsible for business continuity management should take this time to lay the groundwork for your success:

  • Establish a current-state baseline of the BCM program and highlight future opportunities while learning from the past. Document your findings in a BCM program model.
  • Identify up to three key BCM program challenges to address during this time. Minimize changes during your first 100 days unless they are urgent.
  • Focus on the relationship of BCM to the business, as opposed to the highly technical details.
  • Establish a reporting relationship to an influential, well-positioned executive who embraces the value of BCM and how it can help them meet their business goals. Their authority and political connections are among your major assets.

Access to this Gartner research report is available here:  The Business Continuity Manager’s First 100 Days.

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Roberta J. Witty
Research VP
11 years at Gartner
33 years IT industry

Roberta Witty is a research VP in Gartner Research, where she is part of the Compliance, Risk and Leadership group. Her primary area of focus is business continuity management and disaster recovery. Ms. Witty is the role specialty lead for… Read Full Bio

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