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Looking Ahead with Gartner’s BCM and IT Service Continuity Hype Cycles

by Roberta J. Witty  |  August 5, 2015  |  Comments Off on Looking Ahead with Gartner’s BCM and IT Service Continuity Hype Cycles

BCM is a mature management discipline for most processes and technologies. However, there is wide diversity in the strategic nature of BCM across enterprises and governments. Organizations that see BCM as an operational risk management domain will view BCM as strategic; those that don’t will continue to see BCM as a compliance/checklist activity. Therefore, implementation lags and varies across industries — even those mandated to support effective BCM programs because of regulatory requirements.

The new-found interest in resilience is likely to increase recovery implementations at all levels of the organization and across all components of BCM (see “Foundations of Business Continuity Management”). Gartner believes that it will take at least another five years to change over to a state in which BCM is widely used to support strategic and operational activities across the organization. This Hype Cycle will aid BCM and IT disaster recovery management (DRM) leaders in the identification and implementation of important processes and technologies that can make the most significant contributions to improved resilience through their BCM and IT DRM programs.

Due to the BCM market maturity level, few technologies are coming up the innovation region of the Hype Cycle. In particular, the focus of IT DRM around major events, exercising and event management, although still important, has taken a lower priority to the support and implementation for more sustainable IT service continuity.

Therefore, Gartner has created the Hype Cycle for IT Service Continuity Management to address innovation taking place in the IT recovery discipline directed at IT modernization, cloud-first, always-on IT and others. IT service continuity management comprises the consolidation of IT disaster recovery and high-availability management into a single cohesive management discipline. It is becoming the IT operations foundation for business resilience.

Read both hype cycles at

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Category: advisory  business-continuity  disaster-recovery  gartner  hype-cycle  it-disaster-recovery-management  it-service-continuity-management  john-morency  roberta-witty  technology  

Roberta J. Witty
Research VP
11 years at Gartner
33 years IT industry

Roberta Witty is a research VP in Gartner Research, where she is part of the Compliance, Risk and Leadership group. Her primary area of focus is business continuity management and disaster recovery. Ms. Witty is the role specialty lead for… Read Full Bio

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