Gartner Blog Network

Bruce Robertson
Research VP
15 years at Gartner
27 years IT industry

Bruce Robertson is a research vice president at Gartner in the Business Process Management (BPM) group, formerly in the Enterprise Planning and Architecture Strategies (EPAS) group. Read Full Bio

Why Big Companies Need Lean Startup Techniques

by Bruce Robertson  |  September 29, 2016

Smarter with Gartner just posted an article titled Why Big Companies Need Lean Startup Techniques interviewing me and summarizing a recent research report I wrote on how big companies can use “little” methods like Lean Startup.  I hope you find it illuminating.  Getting the business connected with agile and devops will need some work — and […]

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Gartner Symposium “Mastering Leadership” track: CIOs must reframe their mindsets to meet digital-era reality

by Bruce Robertson  |  August 17, 2016

I have had the distinct pleasure to work with my Gartner colleagues this year to be chosen to be a track chair for Gartner Symposium in Orlando (October 16-20, 2016).  The track is “Mastering Leadership” and this year we’ve focused on changing the mindsets for people across the business — IT leaders, IT personnel, business […]

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CX, EX and NPS … Oh My!

by Bruce Robertson  |  May 9, 2016

  The press picked up some themes I discussed in a recent presentation for a Wisconsin USA based CIO community group conference called CIO Fusion.  They picked out interesting quotes for sure. Net promoter score a useful IT tool for honing customer-centric design (TechTarget May 2, 2016, by Nicole Laskowski) This was a version of my “X […]

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Flow Killers or Outcome Killers?

by Bruce Robertson  |  December 18, 2015

I recently ran across an interesting Change the work. Work the change advertisement campaign by Xerox that discussed process from the perspective of fixing “Three Flow Killers” (you can download their PDF with details from the link above).  These killers are (quoting): Friction: Inefficiency caused by poor process design or communication dynamics. Noise: Information overload and the resulting ‘data blindness’. […]

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How Will Machines Interact With Each Other? Like Humans Do!

by Bruce Robertson  |  October 1, 2015

Gartner has just published research I collaborated on with my colleagues Magnus (@MagnusRevang) and Eric (@ErichKnipp): Maverick Research: Machines Will Talk to Each Other in English (G00291027).  Clients can read it — and anyone attending Gartner Symposium in Orlando (Thursday, 10/8/15, 11:15am Eastern) can hear Magnus and I present this next week. We took the maverick approach […]

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Nothing new happens where I live

by Bruce Robertson  |  August 28, 2015

Here again is a new service offering that I’d like to use — but can’t.  Not in Minneapolis where I live. Not for people my age. What service?  Facebook’s new M: powered by humans but enabled with automation or indeed AI. As Wired notes, M will be offered only to Silicon Valley based users, and apparently […]

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Process Digitalization: Just More Automation?

by Bruce Robertson  |  July 28, 2015

No, it’s worth distinguishing new capabilities that go beyond just getting the work of of paper (or in manufacturing, out of human hands). If you don’t change the work really, what’s the point? Well, there IS a point to the automation phase — greater visibility and control, and maybe more agility. Maybe. Given that most […]

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Announcing Gartner’s 2014 BPM Excellence Awards

by Bruce Robertson  |  October 2, 2013

We are now accepting nominations for our 2014 Gartner Business Process Management Excellence Awards. As we did last year, winners will present at our three BPM Summit events in 2014, and so the submission deadlines are structured to match those events: 2014 Gartner BPM Summit EMEA: March 19/20, London, UK 2014 Gartner BPM Summit APAC: […]

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Last Gartner BPM Summit of 2013 Coming Up May 13-14 in Sydney, Australia

by Bruce Robertson  |  April 11, 2013

Time to sign up for our last Gartner BPM Summit in 2013 in APAC: May 13-14, 2013, Sydney, Australia See also the winners of our BPM Excellence Awards.  See you there!   These two are already in the books — thanks to those who attended: March 13-14, 2013, at the Park Plaza Westminster, London, U.K. […]

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Gartner Annnounces the Regional Winners of 2013’s BPM Excellence Awards

by Bruce Robertson  |  April 11, 2013

Gartner is very pleased to announce the winners of our Business Process Management Excellence Awards in our three BPM Summit geographies: EMEA, North America and APAC.  The official press announcements are here: Winners of 2013’s BPM Excellence Awards in EMEA (Feb 25, 2013) Winners of the 2013 BPM Excellence Awards in North America (Mar 7, 2013) Winners […]

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