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Reviewing The Gershon Review

by Brian Prentice  |  December 15, 2008  |  3 Comments

Last night I wrapped myself in my favourite doona, snuggled up in front of the fire, hot cocoa in hand, and in anticipation of an evening filled with romance and wild swashbuckling adventure, carefully peeled back the first page of Sir Peter Gershon’s epic work “Review of the Australian Government’s Use of Information and Communication Technology.”

OK, sure, it is the middle of summer and I was sweating profusely by page 3. But, undaunted by the uncomfortable environment I had created for myself, I was determined to make this read a special experience. After all, Sir Peter is world famous. His last work, “Releasing services to the front line – Independent Review of Public Sector Efficiency” met with rave reviews from luminaries like Tony Blair and Gordon Brown. And after advance readings, locally famous reviewer Lindsay Tanner positively swooned stating,

“Today the Rudd Government announced that it will implement in full the recommendations of Sir Peter Gershon’s review of the Government’s use of information and communications technology (ICT).”

Sadly though, I feel let down. Sir Peter’s work, while being grandiose in scope, suffered from a thin plot line and poor character development. The end result was a work that fell well short of the expectations one would rightly have of this accomplished and respected author. I feel the same way about this report as I did with Baz Luhrmann’s latest film Australia.

Sir Peter’s story is set against a backdrop of weak governance of pan-government issues, insufficient scrutiny of business-as-usual funding, inefficient ICT marketplaces and a disconnect between the stated importance of ICT and the actions in relation to ICT skills.

Into this environment he creates a recommended superhero – the Ministerial Committee on ICT (“…responsible for ICT policies, overall strategic vision, whole-of-government ICT, and the approval of opt-outs). Like all good superheroes, the Ministerial Committee on ICT is supported by a sidekick, the Secretaries ICT Governance Board which has it’s own superpower – a strong mandate from the Government. These two battle the forces of fragmentation and duplication that, to this point, a well meaning but largely disrespected local enforcement agency AGIMO (Australian Government Information Management Office) has been unsuccessful in curtailing.

Sound familiar? It should. This isn’t much more than a thinly veiled rehash of the tried and true “federation bad – centralization good” storyline. What is left unexplored is any nuance in understanding the reasoning behind the actual fragmentation and duplication. To what extent is departmental decision making driven by an honest desire to do good things? And does this decision making represent the shunning of common good or is it borne from the absence of meaningful support to achieve those lofty objectives? We don’t know. As a result, Ministerial Committee on ICT, Secretaries ICT Governance Board and AGIMO – while being framed as just forces of order in a anarchistic world – may ultimately fail in their bid to increase efficiency and cost savings because they eventually become a stifling bureaucracy that exacerbates the very problems they set out to solve.

Unfortunately, plot retreads like this are prone to cliched characterisations. Here again Sir Peter falls afoul of this very problem with a chief protagonist in the story – the IT consultant. With approximately 20% of staff in agencies being “converted” by jihadist consulting firms these IT consultants are draining the government of their knowledge and skills base while costing $94,000 more per annum then the fully loaded cost for ICT staff in FMA Act Agencies. In a burst “you’re either with us or against us” zeal that would make even a diehard fan of the Bush administration wince, the heroes set out to attack the IT consultants with reduction targets (50% in 24months), re-hiring plans along with better recruitment and staff development.

But one wonders whether the heroes are taking a macro-economic sledgehammer to a crack a micro-economic nut. What skills, exactly, are departments rely on IT contractors for? Does this include tough to find business analysts and project managers? If so, then is the government’s own compensation model to blame for the problem? Do these people actually want to work in the public sector or do they have better options elsewhere. Because this is a multi-faceted issue this whole dimension of the story is utterly unbelievable.

Like fellow compatriot J.K. Rowling, Sir Peter has left ample room for a follow up report. Based on the safe and uninspired plot line in this work I feel safe in predicting what will come next:

  • The government will have initial success in reducing costs and consolidating data centers but not as a result of the efforts of the Ministerial Committee on ICT, the Secretaries ICT Governance Board and AGIMO. Instead it will be achieved by departmental CIOs who are committed to working within the spirit of the report which, to some extent, will be driven by their individual desire for professional recognition.
  • After the low-hanging fruit has been picked, aggressive targets for realigning Business as Usual costs, system consolidation, and IT consultant reduction will be met by gaming the numbers.
  • Within 18 months of being established, the Ministerial Committee will be spending as much time, if not more, managing requests for opt-outs then they do on establishing strategic vision and whole-of-government ICT policy.
  • Barring a wholesale collapse in the Australian economy and a significant increase in unemployment, the skills crisis will remain largely as it is today.

All up I’m giving Sir Peter’s work one and a half hot cocoa mugs out of five.

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Category: it-around-the-world  

Brian Prentice
Research VP
9 years at Gartner
26 years IT industry

Brian Prentice is a research vice president and focuses on emerging technologies and trends with an emphasis on those that impact an organization's software and application strategy... Read Full Bio

Thoughts on Reviewing The Gershon Review

  1. BryanH says:

    Bravo, a quick summary of what should have been blindingly obvious to any reader of the report.

    This “Gershon Report” has essentially handed the various departmental heads across most area’s of government a vehicle, not for cost savings, but for driving their own personal development and career agenda’s.

    The impact to moral and productivity is quite obvious here at the coalface, focus of the evil “IT Consultants” that I know are quickly changing from, “Lets Get the job done” to “I am not sure thats within my scope”.

    The real winner in this situation will not be the government, the writing is on the wall as senior departmental staff are scurrying around and attempting to work out how to meet their ICT support commitments without directly employing the evil IT consultant. So in step the dark forces of the multinational outsourcing and consulting agencies, their claims of “we can do that for you at a nominal cost” is the current catch-cry.

    So essentially, everyone is happy:

    1. Mr gershon gets his exorbitant paycheck,

    2. The government get yet another redundant policy that will ensure jobs for the boys for a couple more years after all you have to put people you can trust on these types of committees,

    3. Senior public servants get to further their carreer goals whilst indulging in their favoourite pass time of treading on anyone who they think may be better than them

    4. The outsourcing and consulting agencies reap yet more millions of australian tax dollars, for what is at best adequate service.

    5. and the evil IT consultant moves back to private industry, taking the multitude of skills and knowlege away with them.

    at the end of the day we can expect that the government ICT spend will at least quadruple over the next 2 years, but the manufacturers of torches and pitchforks must now be including Mr Gershon in their daily prayers, as their stock prices are going up for the first time since the post Y2k Panic.

  2. Roger Club says:

    Nice work Brian, I gave it 2 out of 5 stars..

  3. Brian Prentice says:

    BryanH – thaniks for your comments. But in fairness to Sir Peter Gershon I believe he donated his fees.

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