Over the last several blogs, we’ve introduced some increasingly specific models to assist infrastructure and operations (I&O) leaders in the response to the global pandemic. These are very useful in coming to grips with the enormity of what is happening, the broad scale of impacts on enterprises, and how to formulate a response based on three distinct phases, (immediate response, what to do to minimize disruption in the near term, and how to best position the organization for the future.) The response has been overwhelmingly positive, but a common refrain we understandably hear is “that’s great, but WHAT specifically should we be doing?”
This past week, my colleagues Manjunath Bhat and Roger Williams published a very comprehensive advice and planning presentation/tool entitled simply “ Tool: I&O Leader’s Response to COVID-19 Crisis ”. Building off of the models and high-level recommendations we’ve highlighted over the last few weeks, this newly published resource takes a decidedly pragmatic approach, and as you can see in the diagram, it focuses on specific recommendations appropriate for each phase of the response. What I particularly like is that each of the recommendations shown here is further detailed in what we call “impact appraisal” charts, which then break down each recommendation into specific impacts and the explicit tactics and recommendations explaining how to deal with them.
For example, as you can see above, in the recovery phase, a high-level recommendation speaks to the need of “normalizing remote work”. Further on in the resource deck, this is then decomposed into specifics such as “sustaining employee productivity and collaboration” “through deployment of digital experience monitoring tools”, and automating endpoint operations by “adopting minimal touch approaches to device provisioning”. The key here is that we have, in the space of about a month, pivoted from triage, philosophy, and timing, to specific and targeted advice on how to not only survive, but use the current disruption as something of an opportunity for I&O to take advantage of what we are learning. As we learn more, it’s quite likely that some of these findings and recommendations will change. But much like Wayze in conjunction with GPS can not only help drivers find the route, but optimize that route based on real-time feedback, our goal is to continue to bring you the best advice to achieve what we call “infrastructure led disruption”
As always, stay safe and let’s look out for one another.