Gartner Blog Network

Tag: 'work-at-home' Blog Posts

from the Gartner Blog Network

Customer Service Leaders Need To Quickly Improve Organization's Digital and Self Service Capabilities to Sail Through Covid-19

by Olive Huang  |  March 24, 2020

For the past two weeks, over a dozen Gartner clients have reached out to me in inquiries, seeking guidance in customer service strategies to sail through Covid-19 crisis. As countries...

Read more »

Comments: 1

The challenge of COVID-19 requires customer service organizations to build a solid plan on work at home agents

by Olive Huang  |  March 19, 2020

COVID-19 has caught companies off guard. Customer service organizations are having sleepless nights to keep their contact centers open, prioritize issues and provide proactive communications. Everyone is impacted, hospitals, airlines,...

Read more »

What About BYOD, Company-Sponsored Backup and Insurance Policy Considerations? #Sandy #HurricaneSandy #SuperstormSandy

by Roberta J. Witty  |  November 7, 2012

With BYOD and telework gaining in adoption in the U.S., the question arises as to how much the employer is willing to provide backup and recovery support for personal devices...

Read more »

Comments: 2