Customer Service Leaders Need To Quickly Improve Organization's Digital and Self Service Capabilities to Sail Through Covid-19
by Olive Huang | March 24, 2020
For the past two weeks, over a dozen Gartner clients have reached out to me in inquiries, seeking guidance in customer service strategies to sail through Covid-19 crisis. As countries...
The challenge of COVID-19 requires customer service organizations to build a solid plan on work at home agents
by Olive Huang | March 19, 2020
COVID-19 has caught companies off guard. Customer service organizations are having sleepless nights to keep their contact centers open, prioritize issues and provide proactive communications. Everyone is impacted, hospitals, airlines,...
What About BYOD, Company-Sponsored Backup and Insurance Policy Considerations? #Sandy #HurricaneSandy #SuperstormSandy
by Roberta J. Witty | November 7, 2012
With BYOD and telework gaining in adoption in the U.S., the question arises as to how much the employer is willing to provide backup and recovery support for personal devices...