Gartner Blog Network

Tag: 'unified-retail-commerce' Blog Posts

from the Gartner Blog Network

COVID-19 Resources for Retailers

by Robert Hetu  |  March 19, 2020

Retail is spiraling in a confusing and complex global reaction to the COVID-19 pandemic. Right now, consumables retailers (grocery, quick-service restaurants and drugstores) are actively trying to manage and improvise...

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Will COVID-19 Infect Retail IT Spending? How Providers Can Be Prepared.

by Sandeep Unni  |  March 18, 2020

We are living through unprecedented times. The spread of the COVID-19 outbreak has changed shopping habits and resulted in a change of the retail landscape everywhere. Several global and national...

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Retail CIO New Year’s Resolutions, 2020

by Robert Hetu  |  December 19, 2019

Our retail team collaborated on this set of new year's resolutions for retail CIOs. The dawn of a new decade is the perfect time for retail CIOs to get serious about...

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Our Predictions for Retailers Show More Change Ahead

by Robert Hetu  |  December 9, 2019

Customers are demanding greater levels of contextualization of products and services. Retail CIOs can leverage intelligence to capture deeper insights, anticipate customer needs and proactively deliver across every touchpoint. Retailers...

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Avoid Retail's Fake News Purveyors

by Robert Hetu  |  April 3, 2019

Yesterday I saw an article that really grabbed my attention.  @CNBC published the headline "Online shopping officially overtakes brick-and-mortar retail for the first time ever" (recently the title has changed)....

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Retail Change Outpacing Digital Business Strategies

by Robert Hetu  |  March 30, 2019

Driven in many markets by consumer optimism, 2018 was a year of progress for retail.  This caused some retailers to feel a bit of a reprieve. This will be short-lived,...

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Retail Scenarios 2025 Require More Than E-commerce

by Robert Hetu  |  March 30, 2019

By 2023, e-commerce will cease to be a differentiator in the retail marketplace Retail can't survive and thrive by e-commerce alone. E-commerce is ceasing to be a stand-alone differentiator in...

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Walmart Drops Savings Catcher, Really?

by Robert Hetu  |  March 18, 2019

Walmart has been getting a lot of credit from me lately for some really smart decisions. Then they do this?  I am trying hard to figure out the motivation behind...

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Comments: 4

When Digital Business Strategies Go Wrong, Go Back To Basics

by Robert Hetu  |  February 27, 2019

Recent visits to three different AMC movie theaters highlighted for me a clear success factor for building a great digital business strategy. Customers must be the primary beneficiaries of digital...

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Walmart, The Empire Strikes Back Through Unified Retail Commerce

by Robert Hetu  |  February 23, 2019

Walmart may have been a sleeping giant, but it finally woke up. Its reported 4Q18 sales revenue was $138.8B with 4.3% comp store sales growth, and 43% ecommerce growth.  By...

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