Gartner Blog Network

Tag: 'unified-retail-commerce' Blog Posts

from the Gartner Blog Network

Transforming From Multichannel to Unified Retail Commerce

by Robert Hetu  |  January 18, 2018

Multichannel retailers face an existential crisis. Customers' buying behaviors and lifestyle choices are changing. Competitive pressures from disruptive, pure-play e-commerce players and new physical retailing models are causing radical changes...

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Implementing Customer-Centric Merchandising and Marketing in Retail

by Robert Hetu  |  January 18, 2018

Merchandising and marketing are core retail processes where technology must be deployed to leverage advanced analytics, algorithms, intelligent automation services and artificial intelligence to enable unified retail commerce. Retailers of...

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Retail's Cost Dilemma - Replacing All That Free Customer Labor

by Robert Hetu  |  January 11, 2018

If you don't think robotic process automation (RPA) and intelligent automation services (IAS) are going to impact retail labor consider this, as digital commerce grows so does the need to...

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Product is No Longer King

by Robert Hetu  |  January 3, 2018

The old saying "product is king" is no longer true for retail. Experience is king, and product is a critical component of experience, but consumers increasingly determine the value provided...

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Most Retail Digital Strategies Not Yet Harvesting Results

by Robert Hetu  |  October 19, 2017

The retail CIO agenda for 2018 reflects the existential threat to many retailers, caused by digitally enabled consumers, new entrants and new business models in the market. Gartner's annual CIO Survey...

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Retail Assortment Planning: Not What It Used To Be

by Robert Hetu  |  October 9, 2017

Recently I published the 2017 Magic Quadrant for Retail Assortment Management Applications and one thing is clear, this is not your mama's assortment planning process. To support unified retail commerce,...

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Amazon's NYC Bookstore - Somehow I Expected More

by Robert Hetu  |  October 9, 2017

I had a few minutes to visit Amazon's bookstore on 34th street in Manhattan the other day.  It was a weekday, late afternoon. This was my first visit to one...

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Digital Disruptor Amazon's Planned Acquisition of Whole Foods Could Redefine Retail Grocery Market

by Robert Hetu  |  June 20, 2017

Gartner's First Take on the Amazon acquisition of Whole Foods just published.  Amazon's deal to acquire Whole Foods Market is an example of aggressive digital disruption of a market. CIOs...

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Gartner's Cool Vendors in Unified Retail Commerce, 2017

by Robert Hetu  |  May 19, 2017

Customers expect more, driving retailers to deliver a unified retail commerce journey offering a personalized, consistent and comprehensive experience across retail touchpoints.  Gartner analysts Mim Burt, Joanne Joliet and Kelsie...

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Using AI to Drive Smart Automation in Retail

by Robert Hetu  |  May 16, 2017

Retailers must use AI to automate and deliver better decisions and make it possible for associates to be customer experience differentiators.  Multichannel retailers are facing an existential crisis. Consumers' buying...

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