Gartner Blog Network

Tag: 'support' Blog Posts

from the Gartner Blog Network

Caution on the Customer Experience Battlefield

by Hank Barnes  |  December 30, 2014

My colleague Jake Sorofman recently shared some results from a Gartner survey on the high level of  priority  marketing groups have given to customer experience (CX) in their 2015 plans,...

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The Biggest Content Gap in Technology Marketing

by Hank Barnes  |  December 16, 2014

A few weeks ago, Jon Reed (of diginomica), and I had an interesting (at least we thought so!) dialog via twitter and blog comments about case studies.  We both were...

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Comments: 8

Are Extended Support Fees Immoral and Indefensible?

by Rob Addy  |  March 18, 2012

Requiring customers to pay an uplift for extended support is obscene. Or so some would say. Certainly on the face of it, extended support offerings do look less than good...

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Comments: 3

"If" by Ruddy-Hard KPI-Thing

by Rob Addy  |  February 28, 2012

Rudyard Kipling's inspirational poem 'If' first appeared in his collection 'Rewards and Fairies' in 1909.  'If' contains many maxims for life, and is seen by many as an excellent blueprint...

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Prediction Provides Questions; Not Answers

by Rob Addy  |  February 6, 2012

December 2012 marks the end of a time period in the Mesoamerican Long Count calendar. Some believe this is because the world will end. Unix time ends on Tuesday, 19th...

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Comments: 4

The Joy of Self-Assessment

by Rob Addy  |  January 28, 2012

According to the UK government; “Tax doesn’t have to be taxing”. But I guess they would say that, seeing as they require millions of UK taxpayers to do the paperwork...

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Crack Dealer Rehabilitation - Part 1

by Rob Addy  |  January 24, 2012

It's been almost a week now and my login credentials are still active. Better still, I have not yet been dragged from my bed in the middle of the night...

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The Red Kipper flies at midnight!

by Rob Addy  |  January 20, 2012

...Shsssh! Don't tell anyone, but "they" have inadvertently given me a login and password for the Gartner Bloggers Network. Not too sure who "they" are exactly but whoever they are...

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Is Remote Infrastructure Management a Market or a Mode of Delivery?

by Eric Goodness  |  January 20, 2009

Gartner published a Marketscope on Remote Infrastructure Management (RIM) in the second half of 2008.  In 2009, Gartner plans a Magic Quadrant on the same topic.  However, we're having some internal...

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Comments: 7