Gartner Blog Network

Tag: 'service' Blog Posts

from the Gartner Blog Network

The Power of (Product) Moments

by Hank Barnes  |  November 7, 2017

Customer Experience is largely about maximizing moments.   Throughout every aspect of customer experience, there are specific points in time that are truly Moments of Truth--instances that make, or break, the...

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Is It Time to End the Traditional Approach to Reference Management in Technology Marketing?

by Hank Barnes  |  February 3, 2015

As I mentioned in my last post, sales arranged reference calls or site visits were ranked by the technology buyers we surveyed at the bottom of most influential sales interactions....

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Caution on the Customer Experience Battlefield

by Hank Barnes  |  December 30, 2014

My colleague Jake Sorofman recently shared some results from a Gartner survey on the high level of  priority  marketing groups have given to customer experience (CX) in their 2015 plans,...

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Hew are a few new startups that will disrupt the market in the near future - Layer

by Vassil Mladjov  |  September 12, 2013

In the past few days, I was at DisruptSF conference in San Francisco talking with many new startups from around the world. I want to share with the Gartner clients...

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Services: A MUST for SIEM!

by Anton Chuvakin  |  December 19, 2012

We recently published a set of annual Gartner Predicts 2013. I wanted to draw your attention to one of them “Predicts 2013: Cloud and Services Security.” Specifically, it contains the...

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Google Releases new Initiative called “Google Stop”

by Daryl Plummer  |  November 13, 2009

On the heels of its recent release of the new programming language “Google Go” (See Gartner Analyst Ray Valdes’ take), the Mountainview behemoth has trumped itself with today’s release of...

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On the Death of 20th Century thinking!

by Daryl Plummer  |  October 2, 2008

I've been spending a lot of time explaining cloud computing and service orientation to people lately. It's getting frustrating. One reason is that there seems to be a pretty deeply...

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