Gartner Blog Network

Tag: 'sears' Blog Posts

from the Gartner Blog Network

Past is Prologue for Digital Business in Retail

by Robert Hetu  |  April 2, 2018

A visit to Riordan Mansion, built in 1904 in Flagstaff, Arizona, reminded me that in retail what's old is new again.  I am talking about home delivery.  As I entered the...

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The 1980s Called - They Want Their Retail Strategy Back

by Robert Hetu  |  December 30, 2016

Its taking too long. Visiting a regional mall this week reinforced the urgency of required change in the physical retail customer experience. Other than a few aesthetic changes, and some...

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Sears-Kmart: Is there a way?

by Robert Hetu  |  February 9, 2016

Updated 2/9/16: Sears' estimated fourth-quarter results -- its most important quarter of the year, the holidays -- released Tuesday underscore just how dreadfully the company is doing. Same-store sales fell...

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The Sky Is Falling; Retail Bedtime Stories

by Robert Hetu  |  January 28, 2016

Yet another headline came into my email today "Do Macy's Troubles Mean The End Of The Department Store?". The financial markets and pundits are going insane so its time to...

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Me-too is Not a Winning Retail Strategy

by Robert Hetu  |  November 4, 2014

Think of all the great retailers that pioneered new approaches to the market; Amazon, Circuit City, Kmart, Macy’s, Sears Roebuck, and Tesco, to name just a few. Regardless of their...

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A Profit Hiatus; Let’s Create Real Competition in Retail

by Robert Hetu  |  October 27, 2014

I’ve an idea for the financial markets; adopt a profit hiatus for the public retail business sector for an undetermined future time period.  Does this sound silly? Maybe, but that is exactly the environment that...

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The Great Back-to-School Race Begins

by Robert Hetu  |  July 23, 2014

In 2014 retail has been moving between optimism and pessimism as the consumer continues to send signals that they are not yet confident in the U.S. recovery. This magnifies the focus...

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If You Build It, Will They Come?

by Jennifer Polk  |  March 17, 2014

Beauty retailer Sephora, recently announced the launch of their proprietary social network—Beauty Board. The site takes advantage of a growing trend toward social media sites focusing on visual and user-generated...

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Kmart (and Sears) are victims of invasive species; who is next?

by Robert Hetu  |  January 10, 2014

Phil Wahba of Reuters today reported that Sears Holdings sales are slipping faster and faster. The retailer on Thursday reported declines in comparable-store sales at its Kmart and U.S. namesake...

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Location, Location, Location: Don’t Underestimate the Power of Local Search

by Richard Fouts  |  February 13, 2013

Have you ever used Google to find and book a restaurant reservation in another city; or a tour in the foreign country you’re about to visit? Ever buy a rare...

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