Gartner Blog Network

Tag: 'sales-force-automation' Blog Posts

from the Gartner Blog Network

Come see me at Gartner Symposium in Orlando

by Robert Desisto  |  October 3, 2013

I will be presenting on two exciting topics at the Gartner Symposium in Orlando, Florida the week of October 7.  Look forward to seeing you. My sessions are: Creating Practical SaaS...

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Cloud, Mobile, Social and Analytics Dominate 2012 CRM Sales Hype Cycle

by Robert Desisto  |  July 20, 2012

In 2011, more than $5 billion was invested in sales applications. Sales organizations are focusing their sales application investments on the differentiation and innovation of application pace layers. This has...

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2012 Sales Force Automation Magic Quadrant Released

by Robert Desisto  |  July 19, 2012

The 2012 Sales Force Automation Magic Quadrant is officially published. We had one new leader emerge, one vendor drop from inclusion and a new product added that was not included...

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Gartner Cool Sales Vendors for 2012

by Robert Desisto  |  March 30, 2012

Ed Thompson and I just published the Gartner Cool Sales Vendors Report for 2012. The 2012 Cool Vendors in the CRM sales report offer new approaches to improving sales. Vendors...

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2011 Sales Force Automation Magic Quadrant Released

by Robert Desisto  |  July 18, 2011

Check out the 2011 Sales Force Automation Magic Quadrant (released on July 15th, 2011). Mobility continues to grow in importance for users; therefore, it has also become a more critical...

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Evaluating Sales Force Automation Functionality

by Robert Desisto  |  March 24, 2011

Just published an update to the Gartner Decision Framework for Evaluating Salesforce Automation functionality. The framework provides a complete view and suitability analysis of functionality for sales force automation ranging...

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Wanted: Salesperson who loves their Sales Force Automation System

by Robert Desisto  |  March 21, 2011

Lately, I keep hearing from sales force automation technology providers that salespeople who use their system "Love it". Love?, Really?. The only reaction I ever get from a real sales...

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SAP Offers Further Details on New CRM SaaS Offering

by Robert Desisto  |  March 7, 2011

On 1 March 2011, SAP previewed its updated Sales OnDemand solution at CeBIT 2011 in Hanover, Germany. Neither pricing nor an official release date has been determined, but the product...

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What is all the chatter about's Chatter?

by Robert Desisto  |  March 4, 2011 is taking a different approach to social technology by embedding capabilities directly into the context of the application. Other vendors incorporate collaboration items like instant messaging or content sharing,...

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Software as a Service Sales Force Automation Prices Are Eroding

by Robert Desisto  |  November 5, 2009

Will Software as a Service or Cloud Computing erode prices in business application markets? If sales force automation is an indicator the answer is yes. Just this week Microsoft announced...

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