Gartner Blog Network

Tag: 'rpa' Blog Posts

from the Gartner Blog Network

Retail's Cost Dilemma - Replacing All That Free Customer Labor

by Robert Hetu  |  January 11, 2018

If you don't think robotic process automation (RPA) and intelligent automation services (IAS) are going to impact retail labor consider this, as digital commerce grows so does the need to...

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What is the future of the retail store associate?

by Robert Hetu  |  November 29, 2017

A new headline drew attention today: "Automation could destroy as many as 73 million U.S. jobs by 2030, but economic growth, rising productivity and other forces could more than offset the losses according...

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