Gartner Blog Network

Tag: 'retail' Blog Posts

from the Gartner Blog Network

Retail Digital Investments Pay Off

by Robert Hetu  |  November 27, 2018

The improving economy, low unemployment, tax cuts and lower gas prices finally proved that there is not a retail apocalypse. Pent up demand is driving a great start to the...

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Is Technology Winning Retail Customers?

by Robert Hetu  |  November 14, 2018

In a NYC neighborhood becoming synonymous with experimental retail installations, Soho provides a living laboratory for observation of human shopping behavior. During my recent visit, UNIQLO was a clear winner, sporting lines...

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Amazon's 4-Star Store a 1-Star Experience

by Robert Hetu  |  November 13, 2018

Much has been written about the merchandising, or lack thereof in Amazon's 4-Star stores, but my visit to it's Spring Street location in NYC was disappointing. Curiosity was clearly the driver...

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RPA as Part of a Retail Automation Strategy

by Robert Hetu  |  August 22, 2018

Robotic process automation (RPA) can help automate existing manual processes, but is only a step on the path toward transformational automation and algorithmic retailing. For modern retail, speed kills or,...

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Without Advanced Behavioral Segmentation Retailers Will Fail

by Robert Hetu  |  August 2, 2018

Providing every existing or potential customer with one view of the retailer, where the customer has a consistently good experience in and among the retailer's physical and digital channels, is...

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Retail Pricing In Stores Must Become Real Time

by Robert Hetu  |  June 21, 2018

Retailers, particularly those with stores, face a difficult challenge in supporting consistent pricing across all channels, since digital commerce pricing can be easily changed multiple times per week, day or...

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Gartner Features 9 Cool Vendors Serving Retail

by Robert Hetu  |  May 2, 2018

Now more than ever retailers must look outside of their normal sphere of technology vendors to find ways to differentiate their customer experience through cool vendors.  This year our retail...

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Past is Prologue for Digital Business in Retail

by Robert Hetu  |  April 2, 2018

A visit to Riordan Mansion, built in 1904 in Flagstaff, Arizona, reminded me that in retail what's old is new again.  I am talking about home delivery.  As I entered the...

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2018 Gartner/RIS NEWS Retail Tech Survey is Out

by Robert Hetu  |  March 29, 2018

I have provided the executive summary here, the full report can be accessed by all through a link at the end of this blog. Not an apocalypse, but an evolutionary...

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Out Of Destruction Comes Opportunity

by Robert Hetu  |  March 15, 2018

Are you prepared to reap the benefits provided by the demise of Toys"R"Us (TRU)? It still held 13.6 percent of the toy market in 2016, and the spoils will go...

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