Gartner Blog Network

Tag: 'retail' Blog Posts

from the Gartner Blog Network

Post-COVID-19, Retailers Must Get FMCG Demand Right

by Robert Hetu  |  June 11, 2020

Fast-moving consumer goods (FMCG) retailers were deemed essential during the COVID-19 crisis and grew top-line sales. But now they face significant challenges from the aftermath. They must return to operational...

Read more »

Facing an Uncertain World Retailers Strive for Increased Agility

by Thomas O'Connor  |  April 6, 2020

March 2020 really was the month that the world woke up to COVID-19 as numerous countries beyond China faced down this terrible disease. Our new reality is very much setting...

Read more »

Comments: 1

Huge Swings in Retail - Getting Your Supply Chain Through COVID-19 And Out The Other Side

by Thomas O'Connor  |  March 30, 2020

The global outbreak of COVID-19 is driving huge swings in demand across retail as businesses selling necessities experience a surge in sales, while others selling discretionary items face significant revenue...

Read more »

Five Ways to Adapt the Retail Experience in Response to COVID-19

by Kyle Rees  |  March 24, 2020

From hospitals to open office floor plans, COVID-19 will dramatically change the way we interact with the world around us. For retail brands, the pressure will be particularly acute. Looking...

Read more »

COVID-19 Resources for Retailers

by Robert Hetu  |  March 19, 2020

Retail is spiraling in a confusing and complex global reaction to the COVID-19 pandemic. Right now, consumables retailers (grocery, quick-service restaurants and drugstores) are actively trying to manage and improvise...

Read more »

Will COVID-19 Infect Retail IT Spending? How Providers Can Be Prepared.

by Sandeep Unni  |  March 18, 2020

We are living through unprecedented times. The spread of the COVID-19 outbreak has changed shopping habits and resulted in a change of the retail landscape everywhere. Several global and national...

Read more »

Retail CIO New Year’s Resolutions, 2020

by Robert Hetu  |  December 19, 2019

Our retail team collaborated on this set of new year's resolutions for retail CIOs. The dawn of a new decade is the perfect time for retail CIOs to get serious about...

Read more »

AI Can Be A Central Nervous System

by Robert Hetu  |  December 16, 2019

It's tempting to anthropomorphize artificial intelligence (AI), particularly when devices such as Alexa and Siri increasingly employ human communication. I've been known to throw in a sharp retort every now and...

Read more »

Our Predictions for Retailers Show More Change Ahead

by Robert Hetu  |  December 9, 2019

Customers are demanding greater levels of contextualization of products and services. Retail CIOs can leverage intelligence to capture deeper insights, anticipate customer needs and proactively deliver across every touchpoint. Retailers...

Read more »

AI Will Transform Retail Merchandising For Those Who Are Ready For Change

by Robert Hetu  |  June 28, 2019

Retailers are aware of the significant opportunity to leverage vast amounts of customer data to drive in-depth customer analytics that enhance merchandising processes through AI. The goal is creating customer-centric...

Read more »