Gartner Blog Network

Tag: 'response-plans' Blog Posts

from the Gartner Blog Network

Good Service is Just a Simple Game of Snap!

by Rob Addy  |  October 2, 2012

Efficiently matching customer needs and preferences to the optimal support representative (or representatives) is the secret of support success. Nothing more, nothing less. It's not necessarily about getting the most...

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The Importance of Being Earnestly Confident...

by Rob Addy  |  June 19, 2012

Seemingly random activity looks desperate and erodes customer trust and faith. The importance of faith should not be underestimated. George Michael sang that he gotta have it. He was right....

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Communication Creates Calm, Confounds Critics and Cements Customer Confidence...

by Rob Addy  |  February 10, 2012

Sometimes things go wrong. It's not inevitable but it happens. How one deals with it when the proverbial brown stuff hits the proverbial fan is one of the ways in...

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Comments: 1