Gartner Blog Network

Tag: 'product-support' Blog Posts

from the Gartner Blog Network

(Don't) Support Mobility Madness

by Rob Addy  |  April 13, 2012

Mobile support apps aren't necessarily bad or pointless; it's just that we haven't seen any examples of good ones yet. Many support providers have put the need to "go mobile"...

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Comments: 1

“Green Eggs and Ham” – A Support Parable?

by Rob Addy  |  April 2, 2012

Dr Seuss’s story of “Sam I am” and his reluctant friend’s aversion to trying new things is a cautionary tale for the support industry. In it, Sam attempts to convince...

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Comments: 2

Communication Creates Calm, Confounds Critics and Cements Customer Confidence...

by Rob Addy  |  February 10, 2012

Sometimes things go wrong. It's not inevitable but it happens. How one deals with it when the proverbial brown stuff hits the proverbial fan is one of the ways in...

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Comments: 1

The Joy of Self-Assessment

by Rob Addy  |  January 28, 2012

According to the UK government; “Tax doesn’t have to be taxing”. But I guess they would say that, seeing as they require millions of UK taxpayers to do the paperwork...

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Crack Dealer Rehabilitation - Part 1

by Rob Addy  |  January 24, 2012

It's been almost a week now and my login credentials are still active. Better still, I have not yet been dragged from my bed in the middle of the night...

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The Red Kipper flies at midnight!

by Rob Addy  |  January 20, 2012

...Shsssh! Don't tell anyone, but "they" have inadvertently given me a login and password for the Gartner Bloggers Network. Not too sure who "they" are exactly but whoever they are...

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