Gartner Blog Network

Tag: 'personalization' Blog Posts

from the Gartner Blog Network

Personalization, or Personal?

by Kristina LaRocca-Cerrone  |  March 7, 2019

In 2019, personalization is a marketing maxim. As B2B and B2C customers become increasingly savvy and independent researchers, the marketing landscape is rapidly clogging: buyers see more messages, have access...

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Three Words That May Spell Trouble For Your Customer Experience Efforts

by Augie Ray  |  February 4, 2019

Lately, I've been thinking a lot about the language of customer experience. I have hundreds of conversations with clients every year, and my job is to efficiently get to the...

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Comments: 2

The Missing Link for Effective Personalization

by Hank Barnes  |  January 29, 2019

I struggled with how to title this post as it may (as you read on) not be about what you think in terms of personalization.  I'm using this as a...

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CX is the Foundation for Your Personalization Initiatives

by Jane-Anne Mennella  |  November 15, 2018

Personalization. It's both a word and a concept that have been getting a lot of play lately in conversations with marketers and I fully expect those discussions to continue to grow. As an analyst...

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Comments: 2

Successful Marketing Personalization Requires Going Beyond Gimmicks

by Bryan Yeager  |  September 14, 2018

Throughout my career, I’ve had a front-row seat to witness the evolution of personalized marketing. I started my personalization journey in the world of print, which is traditionally thought of...

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Without Advanced Behavioral Segmentation Retailers Will Fail

by Robert Hetu  |  August 2, 2018

Providing every existing or potential customer with one view of the retailer, where the customer has a consistently good experience in and among the retailer's physical and digital channels, is...

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Cool Vendors in Digital Advertising and Marketing

by Anna Maria Virzi  |  July 5, 2018

Marketing leaders face multi-faceted challenges in executing their advertising and marketing programs. These challenges include these areas: Advertising: Marketers find their ability to collect and trust data under increasing threat....

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Comments: 1

Retail Pricing In Stores Must Become Real Time

by Robert Hetu  |  June 21, 2018

Retailers, particularly those with stores, face a difficult challenge in supporting consistent pricing across all channels, since digital commerce pricing can be easily changed multiple times per week, day or...

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Comments: 1

Things I'd Like to See Go Away - Fake Personalization

by Hank Barnes  |  June 19, 2018

I'm sure we've all been on the receiving end of a message that starts like this: "Hi Hank, It's great to talk to you again.   After reading your LinkedIn Profile,...

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Things I'd Like to See Go Away - Trust Destroying Claims

by Hank Barnes  |  June 5, 2018

Trust is essential for effective relationships and our research has long shown that trust is a critical factor in technology purchase decisions.  And yet, every day I see examples of...

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