Gartner Blog Network

Tag: 'omni-channel' Blog Posts

from the Gartner Blog Network

RPA as Part of a Retail Automation Strategy

by Robert Hetu  |  August 22, 2018

Robotic process automation (RPA) can help automate existing manual processes, but is only a step on the path toward transformational automation and algorithmic retailing. For modern retail, speed kills or,...

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Retail Pricing In Stores Must Become Real Time

by Robert Hetu  |  June 21, 2018

Retailers, particularly those with stores, face a difficult challenge in supporting consistent pricing across all channels, since digital commerce pricing can be easily changed multiple times per week, day or...

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Retail Has the Highest Perception of Risk for Disruption From New Market Entrants

by Robert Hetu  |  June 4, 2018

As Amazon and Alibaba continue to gain market share in several geographies, retail's existential threat is not going to wane. Other disruptive models are emerging such as the combination of...

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Past is Prologue for Digital Business in Retail

by Robert Hetu  |  April 2, 2018

A visit to Riordan Mansion, built in 1904 in Flagstaff, Arizona, reminded me that in retail what's old is new again.  I am talking about home delivery.  As I entered the...

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2018 Gartner/RIS NEWS Retail Tech Survey is Out

by Robert Hetu  |  March 29, 2018

I have provided the executive summary here, the full report can be accessed by all through a link at the end of this blog. Not an apocalypse, but an evolutionary...

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A Retail CIO's Role in Driving Digital Business Success

by Robert Hetu  |  March 9, 2018

In my latest research, 2018 CIO Agenda: A Retail CIO's Role in Driving Digital Business Success, I found that culture is not only a business problem. The change readiness of...

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The Right Disruptive Technologies Will Delight Customers

by Robert Hetu  |  February 28, 2018

Customers are using emerging technologies to transform the ways in which they interact with retailers. Retail CIOs must help the business understand how the convergence of these technologies can be...

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Did Walmart Unintentionally Prove The Supremacy of Consistent Cross-Channel Pricing?

by Robert Hetu  |  February 22, 2018

Walmart's rate of ecommerce sales growth dropped to just 23% in Q4 after achieving nearly 50% for the first 3 quarters of the year.  While it indicated that out of...

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Digital Disruptor Amazon's Planned Acquisition of Whole Foods Could Redefine Retail Grocery Market

by Robert Hetu  |  June 20, 2017

Gartner's First Take on the Amazon acquisition of Whole Foods just published.  Amazon's deal to acquire Whole Foods Market is an example of aggressive digital disruption of a market. CIOs...

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Retail Pricing Strategies Still Not Optimized

by Robert Hetu  |  April 26, 2017

Product pricing is a critical component of the customer cross-channel experience, but the promise of unified price, promotion and markdown optimization (UPPMO) is elusive. Gartner's long-held position is that retailers...

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