Gartner Blog Network

Tag: 'omni-channel' Blog Posts

from the Gartner Blog Network

COVID-19 Resources for Retailers

by Robert Hetu  |  March 19, 2020

Retail is spiraling in a confusing and complex global reaction to the COVID-19 pandemic. Right now, consumables retailers (grocery, quick-service restaurants and drugstores) are actively trying to manage and improvise...

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Retail CIO New Year’s Resolutions, 2020

by Robert Hetu  |  December 19, 2019

Our retail team collaborated on this set of new year's resolutions for retail CIOs. The dawn of a new decade is the perfect time for retail CIOs to get serious about...

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AI Can Be A Central Nervous System

by Robert Hetu  |  December 16, 2019

It's tempting to anthropomorphize artificial intelligence (AI), particularly when devices such as Alexa and Siri increasingly employ human communication. I've been known to throw in a sharp retort every now and...

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Our Predictions for Retailers Show More Change Ahead

by Robert Hetu  |  December 9, 2019

Customers are demanding greater levels of contextualization of products and services. Retail CIOs can leverage intelligence to capture deeper insights, anticipate customer needs and proactively deliver across every touchpoint. Retailers...

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AI Will Transform Retail Merchandising For Those Who Are Ready For Change

by Robert Hetu  |  June 28, 2019

Retailers are aware of the significant opportunity to leverage vast amounts of customer data to drive in-depth customer analytics that enhance merchandising processes through AI. The goal is creating customer-centric...

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Avoid Retail's Fake News Purveyors

by Robert Hetu  |  April 3, 2019

Yesterday I saw an article that really grabbed my attention.  @CNBC published the headline "Online shopping officially overtakes brick-and-mortar retail for the first time ever" (recently the title has changed)....

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Retail Change Outpacing Digital Business Strategies

by Robert Hetu  |  March 30, 2019

Driven in many markets by consumer optimism, 2018 was a year of progress for retail.  This caused some retailers to feel a bit of a reprieve. This will be short-lived,...

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Retail Scenarios 2025 Require More Than E-commerce

by Robert Hetu  |  March 30, 2019

By 2023, e-commerce will cease to be a differentiator in the retail marketplace Retail can't survive and thrive by e-commerce alone. E-commerce is ceasing to be a stand-alone differentiator in...

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Walmart, The Empire Strikes Back Through Unified Retail Commerce

by Robert Hetu  |  February 23, 2019

Walmart may have been a sleeping giant, but it finally woke up. Its reported 4Q18 sales revenue was $138.8B with 4.3% comp store sales growth, and 43% ecommerce growth.  By...

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Retail Digital Investments Pay Off

by Robert Hetu  |  November 27, 2018

The improving economy, low unemployment, tax cuts and lower gas prices finally proved that there is not a retail apocalypse. Pent up demand is driving a great start to the...

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