Gartner Blog Network

Tag: 'multichannel' Blog Posts

from the Gartner Blog Network

A Retail CIO's Role in Driving Digital Business Success

by Robert Hetu  |  March 9, 2018

In my latest research, 2018 CIO Agenda: A Retail CIO's Role in Driving Digital Business Success, I found that culture is not only a business problem. The change readiness of...

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Transforming From Multichannel to Unified Retail Commerce

by Robert Hetu  |  January 18, 2018

Multichannel retailers face an existential crisis. Customers' buying behaviors and lifestyle choices are changing. Competitive pressures from disruptive, pure-play e-commerce players and new physical retailing models are causing radical changes...

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New Research: Is It Time for Life Science CIOs to Enable Digital Monetization?

by Stephen Davies  |  December 21, 2017

Digital does monetize. That is an absolute certainty. The 2017 Forbes 400 list of wealthiest individuals includes four "digital" billionaires in the top 10. The founders of Amazon, Facebook and...

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Whole Amazon: When Physical and Digital Commerce Converge (or Collide)

by Jennifer Polk  |  June 22, 2017

Last week, Amazon announced plans to acquire grocer, Whole Foods. At first glance this seems like a smart solution to the convergence of physical and digital commerce and a logical progression...

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Digital Disruptor Amazon's Planned Acquisition of Whole Foods Could Redefine Retail Grocery Market

by Robert Hetu  |  June 20, 2017

Gartner's First Take on the Amazon acquisition of Whole Foods just published.  Amazon's deal to acquire Whole Foods Market is an example of aggressive digital disruption of a market. CIOs...

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Retail Pricing Strategies Still Not Optimized

by Robert Hetu  |  April 26, 2017

Product pricing is a critical component of the customer cross-channel experience, but the promise of unified price, promotion and markdown optimization (UPPMO) is elusive. Gartner's long-held position is that retailers...

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Retailers, When In A Hole - Stop Digging

by Robert Hetu  |  April 17, 2017

The recent spate of store closings will do nothing but hasten the decline of physical retail, while providing only short term profitability gains. Okay, so I know the US is...

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Retail receives a digital slap in the face: snap out of it!

by Robert Hetu  |  March 27, 2017

It’s time to snap out of band-aid solutions and make the shift to unified retail commerce. The question is as simple as it is complex. Does your company have a...

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Amazon: Do As They Say, Not As They Do

by Robert Hetu  |  February 21, 2017

There was a constant and pervasive theme at NRF 2017 in NYC this past January. It centered around what to do about the threat of Amazon. Great, finally the market...

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Transforming to Unified Retail Commerce

by Robert Hetu  |  January 23, 2017

Today's retailers must enable and enhance customer lifestyles. Customers expect flexible and consistent shopping between and across retailer's channels. To support unified retail commerce, retail CIOs must help unify execution...

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