Gartner Blog Network

Tag: 'multichannel' Blog Posts

from the Gartner Blog Network

Retail Has the Highest Perception of Risk for Disruption From New Market Entrants

by Robert Hetu  |  June 4, 2018

As Amazon and Alibaba continue to gain market share in several geographies, retail's existential threat is not going to wane. Other disruptive models are emerging such as the combination of...

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Past is Prologue for Digital Business in Retail

by Robert Hetu  |  April 2, 2018

A visit to Riordan Mansion, built in 1904 in Flagstaff, Arizona, reminded me that in retail what's old is new again.  I am talking about home delivery.  As I entered the...

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2018 Gartner/RIS NEWS Retail Tech Survey is Out

by Robert Hetu  |  March 29, 2018

I have provided the executive summary here, the full report can be accessed by all through a link at the end of this blog. Not an apocalypse, but an evolutionary...

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A Retail CIO's Role in Driving Digital Business Success

by Robert Hetu  |  March 9, 2018

In my latest research, 2018 CIO Agenda: A Retail CIO's Role in Driving Digital Business Success, I found that culture is not only a business problem. The change readiness of...

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Transforming From Multichannel to Unified Retail Commerce

by Robert Hetu  |  January 18, 2018

Multichannel retailers face an existential crisis. Customers' buying behaviors and lifestyle choices are changing. Competitive pressures from disruptive, pure-play e-commerce players and new physical retailing models are causing radical changes...

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New Research: Is It Time for Life Science CIOs to Enable Digital Monetization?

by Stephen Davies  |  December 21, 2017

Digital does monetize. That is an absolute certainty. The 2017 Forbes 400 list of wealthiest individuals includes four "digital" billionaires in the top 10. The founders of Amazon, Facebook and...

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Whole Amazon: When Physical and Digital Commerce Converge (or Collide)

by Jennifer Polk  |  June 22, 2017

Last week, Amazon announced plans to acquire grocer, Whole Foods. At first glance this seems like a smart solution to the convergence of physical and digital commerce and a logical progression...

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Digital Disruptor Amazon's Planned Acquisition of Whole Foods Could Redefine Retail Grocery Market

by Robert Hetu  |  June 20, 2017

Gartner's First Take on the Amazon acquisition of Whole Foods just published.  Amazon's deal to acquire Whole Foods Market is an example of aggressive digital disruption of a market. CIOs...

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Retail Pricing Strategies Still Not Optimized

by Robert Hetu  |  April 26, 2017

Product pricing is a critical component of the customer cross-channel experience, but the promise of unified price, promotion and markdown optimization (UPPMO) is elusive. Gartner's long-held position is that retailers...

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Retailers, When In A Hole - Stop Digging

by Robert Hetu  |  April 17, 2017

The recent spate of store closings will do nothing but hasten the decline of physical retail, while providing only short term profitability gains. Okay, so I know the US is...

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