Gartner Blog Network

Tag: 'moments-of-truth' Blog Posts

from the Gartner Blog Network

The Power of (Product) Moments

by Hank Barnes  |  November 7, 2017

Customer Experience is largely about maximizing moments.   Throughout every aspect of customer experience, there are specific points in time that are truly Moments of Truth--instances that make, or break, the...

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Inspiration from Moments, Laundry, and Everything

by Hank Barnes  |  November 19, 2013

I just watched the Gartner Events On Demand broadcast of the opening keynote  from our Symposium in Orlando.  I highly recommend it to anyone looking for ideas and inspiration for...

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