Gartner Blog Network

Tag: 'macys' Blog Posts

from the Gartner Blog Network

Retail Digital Investments Pay Off

by Robert Hetu  |  November 27, 2018

The improving economy, low unemployment, tax cuts and lower gas prices finally proved that there is not a retail apocalypse. Pent up demand is driving a great start to the...

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The 1980s Called - They Want Their Retail Strategy Back

by Robert Hetu  |  December 30, 2016

Its taking too long. Visiting a regional mall this week reinforced the urgency of required change in the physical retail customer experience. Other than a few aesthetic changes, and some...

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Macy's Backstage? Where is the Magic?

by Robert Hetu  |  May 16, 2016

Over the weekend I had a very educational visit to a newly opened Macy's Backstage. To build this store Macy's took a large chunk of square footage out of an...

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The Sky Is Falling; Retail Bedtime Stories

by Robert Hetu  |  January 28, 2016

Yet another headline came into my email today "Do Macy's Troubles Mean The End Of The Department Store?". The financial markets and pundits are going insane so its time to...

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Me-too is Not a Winning Retail Strategy

by Robert Hetu  |  November 4, 2014

Think of all the great retailers that pioneered new approaches to the market; Amazon, Circuit City, Kmart, Macy’s, Sears Roebuck, and Tesco, to name just a few. Regardless of their...

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How did they do that?

by Robert Hetu  |  March 6, 2014

Retailers are seeking multichannel excellence but few have been successful. One of the most challenging aspects has been accurate and flexible inventory that can be maximized to meet customer demand...

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Apple is not a retailer

by Robert Hetu  |  January 8, 2014

Today I saw yet another industry journal touting Apple as one of the “top 5 retailers that matter” with regard to maximizing multichannel strategy. Respectfully I suggest that Apple is...

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