Gartner Blog Network

Tag: 'digital' Blog Posts

from the Gartner Blog Network

RPA as Part of a Retail Automation Strategy

by Robert Hetu  |  August 22, 2018

Robotic process automation (RPA) can help automate existing manual processes, but is only a step on the path toward transformational automation and algorithmic retailing. For modern retail, speed kills or,...

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Without Advanced Behavioral Segmentation Retailers Will Fail

by Robert Hetu  |  August 2, 2018

Providing every existing or potential customer with one view of the retailer, where the customer has a consistently good experience in and among the retailer's physical and digital channels, is...

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Retail Has the Highest Perception of Risk for Disruption From New Market Entrants

by Robert Hetu  |  June 4, 2018

As Amazon and Alibaba continue to gain market share in several geographies, retail's existential threat is not going to wane. Other disruptive models are emerging such as the combination of...

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Media and Entertainment based Organizations: Time to pry more those IT dollars out of your wallet

by Ted Chamberlin  |  May 7, 2018

For most enterprises, digital transformation is about delivering innovation and growth through powerful new technologies. The adoption of new technologies enables net-new business models; however, not all enterprises look at innovation...

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Past is Prologue for Digital Business in Retail

by Robert Hetu  |  April 2, 2018

A visit to Riordan Mansion, built in 1904 in Flagstaff, Arizona, reminded me that in retail what's old is new again.  I am talking about home delivery.  As I entered the...

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The SmartBit365WatsonBlockExperienceQuantumDesignThinkingDigitalEdgeChain Looks Pretty Good

by Jeffrey Mann  |  April 1, 2018

I ran across an announcement of a product that is surely to be released soon that I am sure will be a big hit. The SmartBit365WatsonBlockExperienceQuantumDesignThinkingDigitalEdgeChain doesn't just press, but...

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2018 Gartner/RIS NEWS Retail Tech Survey is Out

by Robert Hetu  |  March 29, 2018

I have provided the executive summary here, the full report can be accessed by all through a link at the end of this blog. Not an apocalypse, but an evolutionary...

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Talent Management in the Business Moments age requires redefinition

by John Kostoulas  |  March 15, 2018

In a recent conversation, an HR practitioner friend asked me: after so many years in the spotlight, is Talent Management still a topic worth researching? The answer is in every...

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Out Of Destruction Comes Opportunity

by Robert Hetu  |  March 15, 2018

Are you prepared to reap the benefits provided by the demise of Toys"R"Us (TRU)? It still held 13.6 percent of the toy market in 2016, and the spoils will go...

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A Retail CIO's Role in Driving Digital Business Success

by Robert Hetu  |  March 9, 2018

In my latest research, 2018 CIO Agenda: A Retail CIO's Role in Driving Digital Business Success, I found that culture is not only a business problem. The change readiness of...

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