Gartner Blog Network

Tag: 'digital' Blog Posts

from the Gartner Blog Network

Retail CIO New Year’s Resolutions, 2020

by Robert Hetu  |  December 19, 2019

Our retail team collaborated on this set of new year's resolutions for retail CIOs. The dawn of a new decade is the perfect time for retail CIOs to get serious about...

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AI Can Be A Central Nervous System

by Robert Hetu  |  December 16, 2019

It's tempting to anthropomorphize artificial intelligence (AI), particularly when devices such as Alexa and Siri increasingly employ human communication. I've been known to throw in a sharp retort every now and...

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Our Predictions for Retailers Show More Change Ahead

by Robert Hetu  |  December 9, 2019

Customers are demanding greater levels of contextualization of products and services. Retail CIOs can leverage intelligence to capture deeper insights, anticipate customer needs and proactively deliver across every touchpoint. Retailers...

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The Evolving Role of the Chief Technology Officer

by Samantha Searle  |  November 25, 2019

Are you a newly appointed CTO? Have you recently promoted someone into a CTO role? Or perhaps hired someone externally to be accountable for overseeing the use of technology in...

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While you were away … what to look for now to get a focus on the future

by Mark Mcdonald  |  July 30, 2019

It’s August, the dog days of summer, when living is easy.  Ok enough cliché’s.   August is a good time to take stock.  To think about what has happened so far...

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Avoid Retail's Fake News Purveyors

by Robert Hetu  |  April 3, 2019

Yesterday I saw an article that really grabbed my attention.  @CNBC published the headline "Online shopping officially overtakes brick-and-mortar retail for the first time ever" (recently the title has changed)....

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Retail Change Outpacing Digital Business Strategies

by Robert Hetu  |  March 30, 2019

Driven in many markets by consumer optimism, 2018 was a year of progress for retail.  This caused some retailers to feel a bit of a reprieve. This will be short-lived,...

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Retail Scenarios 2025 Require More Than E-commerce

by Robert Hetu  |  March 30, 2019

By 2023, e-commerce will cease to be a differentiator in the retail marketplace Retail can't survive and thrive by e-commerce alone. E-commerce is ceasing to be a stand-alone differentiator in...

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Walmart Drops Savings Catcher, Really?

by Robert Hetu  |  March 18, 2019

Walmart has been getting a lot of credit from me lately for some really smart decisions. Then they do this?  I am trying hard to figure out the motivation behind...

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Amazon Dash Was Marketing Genius

by Robert Hetu  |  March 1, 2019

Amazon announced that it is discontinuing Amazon Dash after four years. Reading a few articles on this today that seem to imply this is some kind of failure. What was...

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