Gartner Blog Network

Tag: 'design-thinking' Blog Posts

from the Gartner Blog Network

Customer Understanding is Essential for Every Role

by Hank Barnes  |  May 29, 2018

What do Lean Startup and Design Thinking have in common?   To me, both of these approaches are deeply focused on customer understanding, but they hide that fact at the surface...

Read more »

The SmartBit365WatsonBlockExperienceQuantumDesignThinkingDigitalEdgeChain Looks Pretty Good

by Jeffrey Mann  |  April 1, 2018

I ran across an announcement of a product that is surely to be released soon that I am sure will be a big hit. The SmartBit365WatsonBlockExperienceQuantumDesignThinkingDigitalEdgeChain doesn't just press, but...

Read more »

The Power of (Product) Moments

by Hank Barnes  |  November 7, 2017

Customer Experience is largely about maximizing moments.   Throughout every aspect of customer experience, there are specific points in time that are truly Moments of Truth--instances that make, or break, the...

Read more »

Big Things Ahead for Mobile App Strategies in 2017

by Jason Wong  |  January 5, 2017

Mobile apps are not shiny, new toys anymore. They are a must-have technology for any business looking to compete for customers and elevate its workforce. Previously a separate and isolated...

Read more »

Design Thinking Lies at the Corner of Risk Management and Innovation

by John Wheeler  |  June 21, 2016

Right now, businesses of all shapes and sizes are struggling to find the next disruptive, digital idea that will lead to exponential growth and hefty profits. We all know how...

Read more »

Disruptive Innovation Requires Seeing Problems with Fresh Eyes

by Jake Sorofman  |  January 21, 2016

Clayton Christensen gave us the idea of creative destruction, which urges business leaders to actively replace products and/or business models before markets do it for them. Lester Thurow talked about...

Read more »

Digital Marketing by Design

by Jake Sorofman  |  December 3, 2015

Who says elephants can’t dance? A couple Sunday’s ago, the New York Times profiled Phil Gilbert, the man behind IBM’s incipient reinvention from enterprise stalwart to design-centered innovator. As the...

Read more »

Two Simple Ways to Get Smarter About Innovation

by Jake Sorofman  |  February 10, 2015

While expert opinion may be divided on whether the rate of failure for new tech ventures has in fact declined, I’ve seen far fewer sock puppets skulking around in the...

Read more »

The Call for Humanism in Technology

by Hank Barnes  |  October 14, 2014

I just got back from Gartner's U.S. Symposium in Orlando.  It was a great week, meeting with lots of technology providers of all ages and sizes.   As always, I...

Read more »