Gartner Blog Network

Tag: 'customer-service-and-support' Blog Posts

from the Gartner Blog Network

Customer Service Can’t Win the Loyalty Game on Defense Alone

by Allegra Ubbes  |  July 21, 2020

Of all the things I’m missing right now, I think I miss sports the most. From the age of three, sports have played a huge role in my life, and...

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Resist Temptation: Don’t Double Down on Productivity Metrics in WFH Environment

by Allegra Ubbes  |  June 15, 2020

With most customer service representatives now working from home, many service and support leaders have asked: “how do we monitor our customer service reps in this new environment?” The reason...

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