Gartner Blog Network

Tag: 'customer-analytics' Blog Posts

from the Gartner Blog Network

Retail Digital Investments Pay Off

by Robert Hetu  |  November 27, 2018

The improving economy, low unemployment, tax cuts and lower gas prices finally proved that there is not a retail apocalypse. Pent up demand is driving a great start to the...

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Is Technology Winning Retail Customers?

by Robert Hetu  |  November 14, 2018

In a NYC neighborhood becoming synonymous with experimental retail installations, Soho provides a living laboratory for observation of human shopping behavior. During my recent visit, UNIQLO was a clear winner, sporting lines...

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Amazon's 4-Star Store a 1-Star Experience

by Robert Hetu  |  November 13, 2018

Much has been written about the merchandising, or lack thereof in Amazon's 4-Star stores, but my visit to it's Spring Street location in NYC was disappointing. Curiosity was clearly the driver...

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Without Advanced Behavioral Segmentation Retailers Will Fail

by Robert Hetu  |  August 2, 2018

Providing every existing or potential customer with one view of the retailer, where the customer has a consistently good experience in and among the retailer's physical and digital channels, is...

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Retail Has the Highest Perception of Risk for Disruption From New Market Entrants

by Robert Hetu  |  June 4, 2018

As Amazon and Alibaba continue to gain market share in several geographies, retail's existential threat is not going to wane. Other disruptive models are emerging such as the combination of...

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2018 Gartner/RIS NEWS Retail Tech Survey is Out

by Robert Hetu  |  March 29, 2018

I have provided the executive summary here, the full report can be accessed by all through a link at the end of this blog. Not an apocalypse, but an evolutionary...

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Out Of Destruction Comes Opportunity

by Robert Hetu  |  March 15, 2018

Are you prepared to reap the benefits provided by the demise of Toys"R"Us (TRU)? It still held 13.6 percent of the toy market in 2016, and the spoils will go...

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Gen Z Ethos to Revamp the Retail Workplace

by Robert Hetu  |  April 26, 2017

Gen Z, born between 1995 and 2010, is the largest group of upcoming consumers and employees globally. These tech-native individuals will transform consumption and work. Retail CIOs must tap into...

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Amazon: Do As They Say, Not As They Do

by Robert Hetu  |  February 21, 2017

There was a constant and pervasive theme at NRF 2017 in NYC this past January. It centered around what to do about the threat of Amazon. Great, finally the market...

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The 1980s Called - They Want Their Retail Strategy Back

by Robert Hetu  |  December 30, 2016

Its taking too long. Visiting a regional mall this week reinforced the urgency of required change in the physical retail customer experience. Other than a few aesthetic changes, and some...

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