Gartner Blog Network

Tag: 'customer-analytics' Blog Posts

from the Gartner Blog Network

Out Of Destruction Comes Opportunity

by Robert Hetu  |  March 15, 2018

Are you prepared to reap the benefits provided by the demise of Toys"R"Us (TRU)? It still held 13.6 percent of the toy market in 2016, and the spoils will go...

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Gen Z Ethos to Revamp the Retail Workplace

by Robert Hetu  |  April 26, 2017

Gen Z, born between 1995 and 2010, is the largest group of upcoming consumers and employees globally. These tech-native individuals will transform consumption and work. Retail CIOs must tap into...

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Amazon: Do As They Say, Not As They Do

by Robert Hetu  |  February 21, 2017

There was a constant and pervasive theme at NRF 2017 in NYC this past January. It centered around what to do about the threat of Amazon. Great, finally the market...

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The 1980s Called - They Want Their Retail Strategy Back

by Robert Hetu  |  December 30, 2016

Its taking too long. Visiting a regional mall this week reinforced the urgency of required change in the physical retail customer experience. Other than a few aesthetic changes, and some...

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Gartner Retail Research Roundup

by Robert Hetu  |  November 7, 2016

Gartner 2016 Retail Agenda   [caption id="attachment_773" align="aligncenter" width="500"] Gartner 2016[/caption] Retail Business and Technology Trends NEW: Industry Vision: Less Physical Retail Selling Space and Greater Retailer-Manufacturer Collaboration One way...

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Using Algorithmic Retailing to Drive Competitive Advantage

by Robert Hetu  |  September 21, 2016

[caption id="attachment_698" align="aligncenter" width="405"] Gartner 2016[/caption] New Gartner research explores how retailers gain competitive advantage through the application of algorithms that reduce costs and grow top-line revenue. CIOs can use...

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Social Commerce a Winner for Some Multichannel Retailers

by Robert Hetu  |  September 20, 2016

Social media is one of five technologies comprising a digital business platform. Its influence on shopper behavior continues to evolve. While some multichannel retailers are learning to navigate the ever-changing...

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Our Best Retail and CG Industry Agenda - Ever!

by Robert Hetu  |  September 7, 2016

Thinking of joining us for Gartner Symposium in Orlando? Don’t miss Industry Sunday when completing your agenda. Visionary leaders will find insightful advice and opportunities to interact with industry peers....

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2016 Retail Research Recap

by Robert Hetu  |  July 12, 2016

Gartner's research for the retail industry crosses all major key initiatives. [caption id="attachment_773" align="aligncenter" width="500"] Gartner 2016[/caption] Retail trends and technologies: Hype Cycle for Retail Technologies 2016 Forces not unlike wind,...

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Hype Cycle for Retail Technologies 2016

by Robert Hetu  |  July 12, 2016

The 2016 Retail Hype Cycle contains technologies that should be considered by large retailers having many channels and operating in all segments and geographies. CIOs and business leaders of these...

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