Gartner Blog Network

Tag: 'crm' Blog Posts

from the Gartner Blog Network

The Future of Sales in 2025: A Gartner Trend Insight Report

by Tad Travis  |  September 14, 2020

Gartner is very happy to announce the publication of "The Future of Sales in 2025: A Gartner Trend Insight Report." In this special report, we establish what sales leaders and...

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Here's Why Sales Needs A Strong Sense of Self-Efficacy Now More Than Ever!

by Adnan Zijadic  |  March 26, 2020

Albert Bandura coined the original term and the concept of self-efficacy, which is defined as “how well one can execute courses of action to deal with prospective situations”. Its innate...

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In the Future, Your CRM Applications Will Need to Natively Support AI, IoT, Analytics and Integration

by Olive Huang  |  February 13, 2020

What is the best way to stay dry in Sydney's grey raining day? - go to Microsoft Envision they said. All the Microsoft executives at the event claimed they brought...

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Microsoft Dynamics - A Suite Coming of Age

by Julian Poulter  |  December 3, 2019

I'm recently back from a Microsoft Analysts day linked to one of their events in Paris.  There were some interesting developments with Dynamics 365 ( their CRM and ERP suite)...

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In the next five years, the biggest challenge that architects of CRM systems face will be how to deliver faster

by Olive Huang  |  November 22, 2019

Here is my joke about conferences: Conferences are like fish. Day one we are all fresh. Day two we become a bit slimy. Day three we start to stink and...

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Amazon AWS, Google Cloud, Alibaba Cloud and now Microsoft Azure - Why does Salesforce want to run its software on all of them?

by Olive Huang  |  November 15, 2019

Today Salesforce named Microsoft Azure as its public cloud provider for marketing cloud. Microsoft counts the fourth IaaS platform on which Salesforce wants to run its software. The Salesforce relationships with...

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"Customer Experience" Is Not the New "CRM"

by Jenny Sussin  |  April 1, 2019

Customer experience (CX) is not the just CRM rebranded, and this is something which is often misunderstood in the marketplace. Some of that is likely due to providers renaming their...

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Should your view of the customer be singular or plural?

by Benjamin Bloom  |  March 25, 2019

Here’s a game you can play with your family on the next game night.  Ask them what a CDP is! You can tell them it’s something everyone at work is...

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Gartner Launches the CRM Sales Technology Key Initiative

by Tad Travis  |  February 14, 2019

I am pleased to announce that Gartner has launched our new formal program for sales technology research.  Yes, we have long covered CRM technology for sales at Gartner.  What is...

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Gartner Predicts: Digital Optimization Disrupts CRM Sales Tech

by Tad Travis  |  December 4, 2018

Gartner is pleased to announce our latest version of the annual predictions note, Predicts 2019: CRM Sales Technology Will Align With Digital Optimization Objectives.  The full report is available to...

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