Gartner Blog Network

Tag: 'contracts' Blog Posts

from the Gartner Blog Network

Contracts, conferences, comedy and the cloud.

by Thomas Otter  |  October 29, 2012

Continuing my attempts to bring Shakespeare into as many posts as I can.... Let specialties be therefore drawn between us, That covenants may be kept on either hand. (Taming of...

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SaaS is a Simon Says World

by Jay Heiser  |  April 26, 2012

When you buy SaaS, you get what is written on the box.  Well, you get what is written on the virtual box. That text may consist of page after page...

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You’ll guarantee that cloud, won’t you?

by Jay Heiser  |  October 5, 2011

I'm driving a four-year old car with over 50K miles on the odometer. It runs like a top, requiring only routine annual maintenance and a quart or two of oil....

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SaaS contracts.

by Thomas Otter  |  September 26, 2011

I don't often publish blog posts that point to my research, but I thought I'd make an exception today. My colleague Alexa Bona and I recently published a note on...

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Your Suppliers Don’t Have Your Goals

by Jay Heiser  |  May 11, 2011

While an external service provider may arguably have a ‘core competency’ that exceeds your ability in any particular area, there is one single risk factor that explains most of the...

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Contracting in the cloud

by Lydia Leong  |  March 8, 2011

There are plenty of cloud (or cloud-ish) companies that will sell you services on a credit card and a click-through agreement. But even when you can buy that way, it...

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Liability and the cloud

by Lydia Leong  |  August 24, 2010

I saw an interesting article about cloud provider liability limits, including some quotes from my esteemed colleague Drue Reeves (via Gartner's acquisition of Burton). A quote in an article about...

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Does Procurement know what you care about?

by Lydia Leong  |  June 26, 2009

In many enterprises, IT folks decide what they want to buy and who they want to buy it from, but Procurement negotiates the contract, manages the relationship, and has significant...

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Vendor horror stories

by Lydia Leong  |  June 2, 2009

Everyone has vendor horror stories. No matter how good a vendor normally is, there will be times that they screw up. Some customers will exacerbate a vendor's tendency to screw...

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Out clauses

by Lydia Leong  |  May 7, 2009

I'm seeing an increasing number of IT buyers try to negotiate "out clauses" in their contracts -- clauses that let them arbitrarily terminate their services, or which allow them to...

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