Gartner Blog Network

Tag: 'call-center' Blog Posts

from the Gartner Blog Network

The Customer Experience Expectation Gap

by Jay Wilson  |  May 15, 2016

Last Monday afternoon, as I rode to JFK Airport en route to a conference, I realized that I’d left my travel credit card on my dresser.  My gut instinct was to...

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A wiki in the call center. It’s really okay.

by Darin Stewart  |  March 17, 2011

I’m a firm believer in the editorial process.  A formal publication workflow that includes peer-review, fact checking and editorial review goes a long way to ensure quality content.  Gartner follows...

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Help Wanted: Leadership and Advice

by Kristin Moyer  |  October 13, 2008

Last week was the worst ever for the history of Dow Jones Industrial Average, with a 22% drop over a period of eight trading days. Markets around the world are...

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