Gartner Blog Network

Tag: 'book' Blog Posts

from the Gartner Blog Network

Serendipity and Cool Tools

by Pete Basiliere  |  January 26, 2014

I spent a fascinating Saturday morning hour, with coffee and bagel – and a book of tools – Kevin Kelly’s Cool Tools: A Catalog of Possibilities. A whole hour and...

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by Lydia Leong  |  February 20, 2009

I've recently read Pete Blackshaw's Satisfied Customers Tell Three Friends, Angry Customers Tell 3000, which is a well-written, methodical introduction to consumer-generated media (CGM, also known as UGC, user-generated content)....

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Open source and behavioral economics

by Lydia Leong  |  January 9, 2009

People occasionally ask me why busy, highly-skilled, highly-compensated programmers freely donate their time to open-source projects. In the past, I've nattered about the satisfaction of sharing with the community, the...

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Predictably Irrational

by Lydia Leong  |  January 8, 2009

If you deal with pricing, or for that matter, marketing or sales in general, and you're going to read one related book this year, read Predictably Irrational: The Hidden Forces...

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The culture of service

by Lydia Leong  |  January 6, 2009

I recently finished reading Punching In, a book by Alex Frankel. It's about his experience working as a front-line employee in a variety of companies, from UPS to Apple. The...

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