Gartner Blog Network

This Company Does Not Exist

by Raj Bala  |  February 20, 2020

I happened upon a fraud this week, which I now think operates at larger scale. We needed to get new springs installed on our garage door so I did what...

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Could your Solution be THE Barrier to a Successful CX?

by Leah Leachman  |  February 19, 2020

Sometimes your company’s biggest problem is YOUR solution—the solution identified to solve a customer pain point. While it may be true that you’ve zeroed in on a critical customer paint...

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Have a story to tell? We've got advice for you.

by Ed Gabrys  |  February 19, 2020

We've recently published a ton of tips and tricks on storytelling and persuasion. Last week we held a webinar called Storytelling Techniques That Create Enthusiasm for Your Digital Journey. If you...

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The Next Digital Decade? Start with reviewing the prior digital decade

by Mark P. McDonald  |  February 19, 2020

In the five years since I was away from Gartner, the world changed in ways that make the next decade qualitatively different from the past 10 years. We are entering...

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The Evolution of MDM

by Malcolm Hawker  |  February 17, 2020

Hello and thank you for visiting my blog.  As a new analyst with Gartner, I’m excited to use this platform to solicit your input on all things related to MDM...

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FAQ - Critical Capabilities for MES - Déjà Vu all over again

by Rick Franzosa  |  February 17, 2020

Hi All, On the heels of today's release of the Critical Capabilities of Manufacturing Execution Systems, here's an updated version of last year's “FAQ – Critical Capabilities for MES”. On February...

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Make money with privacy by having privacy make money

by Bart Willemsen  |  February 17, 2020

If, like me, you worked in privacy about ten years ago, you've probably felt like that ghost rider on the freeway. Listening to the radio, knowing for sure you were...

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What Can “La Di Da Di” Teach Us About Combinatorial Digital Innovation And The Importance Of Preserving Old Ideas.

by Rajesh Kandaswamy  |  February 11, 2020

In a previous post, I wrote about the growing importance of combinatorial digital innovation. The research note “Seize the Technology Advantage With Combinatorial Digital Innovation” (for clients) expands on this...

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Competitive Labs, Do you have one? Are you losing out?

by Scot Kim  |  February 11, 2020

I get asked by a number of SMB and large enterprise vendors if they should employ a competitive lab.  My answer is always,  it depends on what type of investment...

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Forget About a Privacy UX if You Can't Even Get CX Right

by Bart Willemsen  |  February 10, 2020

In the many thousands of calls I've had in my recent 3.5 years with Gartner, mostly related to privacy and ethics, it's become clear that the obvious is not obvious...

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Comments: 1