Gartner Blog Network

Category: 'social-software' Blog Posts

from the Gartner Blog Network

Save us from the experts.

by Michael Maoz  |  April 2, 2015

There is an oft-used quote from Grace Hopper, or better addressed as Rear Admiral (Amazing) Grace Hopper, USN, Ph.D., that goes, "One accurate measurement is worth more than 1,000 experts."...

Read more »

Digital Humanism and the Necker Cube.

by Michael Maoz  |  March 4, 2015

Everyone who has had a bad fever, sat at a Department of Motor Vehicles, dropped acid, or owned a pet knows that ‘reality’ is a very relative and porous term....

Read more »

All of the marketing offers that never came, and some that did….

by Michael Maoz  |  January 23, 2015

Absorb the lesson of the Theseus Ship and you have all of the tools to advise the Marketing team when they ask IT help to create great customer experiences. None...

Read more »

Finally, Facebook at Work

by Jeffrey Mann  |  January 14, 2015

Over the last several years, I have done many inquiries which are some variation of "How do we get Facebook for use internally?" or "When will Facebook issue a version...

Read more »

Customer Service is the God Particle.

by Michael Maoz  |  January 13, 2015

The official 2015 Customer Engagement Center Magic Quadrant kicks off in another week, though it is more de jure than de facto, as it a living creature that updates from...

Read more »

Where has all the Social gone?

by Carol Rozwell  |  August 7, 2014

Do you wonder where all the interest in social went? Once the hottest trend since sliced bread, interest in social definitely dissipated. Based on my client conversations and research, I...

Read more »

The delicate balance between knowledge sharing and rules

by Carol Rozwell  |  May 1, 2014

One of the tenets of KM initiatives that rings true based on my experience is that knowledge sharing is a voluntary activity. In contrast to previous deployments of enterprise wide...

Read more »

SharePoint Conference 2014: Work This Way

by Craig Roth  |  March 13, 2014

This year, SharePoint Conference attendees were impelled to "Work like a network". Listen, Adapt and Grow. Work this way (as our software is designed) and you'll be more productive. This...

Read more »

One More Stop Before the End of the SharePoint On Prem Line

by Jeffrey Mann  |  March 4, 2014

In October, I published a provocative research note entitled Maverick* Research: Should Microsoft Kill SharePoint? It may have been provocative at the time, but announcements from this year's SharePoint Conference show that at...

Read more »

Describing the Engagement Initiative

by Jeffrey Mann  |  February 17, 2014

Last month, I had the chance to describe the Engagement Initiative in a series of one on one meetings. After doing it about 30 times, I kind of got good at...

Read more »