Gartner Blog Network

Category: 'sfa' Blog Posts

from the Gartner Blog Network

Save us from the experts.

by Michael Maoz  |  April 2, 2015

There is an oft-used quote from Grace Hopper, or better addressed as Rear Admiral (Amazing) Grace Hopper, USN, Ph.D., that goes, "One accurate measurement is worth more than 1,000 experts."...

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CIOs can be supply specialists or maestros of innovation. Who are you?

by Michael Maoz  |  January 8, 2015

In the military, one of the more interesting jobs is the supply specialist who keeps the armory and warehouses stocked. These wonderful folks, usually infectiously enthusiastic and salty of tongue, are...

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Why the CIO's dream of a CRM Application Suite is just that.

by Michael Maoz  |  January 10, 2014

It is hard to comprehend, but tomorrow it will be just ten years exactly since Mark Zukerberg registered his domain, THEFACEBOOK.COM. There was just about nothing of a social network...

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The CIO's Cloud Mania for CRM: And they swam and they swam right over the dam.

by Michael Maoz  |  August 12, 2013

Let's face it: the five year cost of CRM software in a SaaS model has eclipsed on premise software costs for most organizations. We should re-state this: most businesses will...

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Daphnis et Chloé and Social Media 3.0

by Michael Maoz  |  June 11, 2013

Yes it has been a while but there were too many research areas that required attention and my narrow bandwidth and almost obsessive need to focus on the task ahead left no...

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Far from diminishing the CIO, Cloud ensures a bright future.

by Michael Maoz  |  April 26, 2013

The complexity of the the "No Software" challenge is overwhelming the line of business buyers in Sales, Marketing and Customer Support. The idea of subscribing to a cool new software...

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Global CRM Buyers Begin to See the Limits of Cloud Hype

by Michael Maoz  |  February 22, 2013

CRM SaaS business applications began with a wimper back in 1999 reminiscent of a litter of hungry puppies. Over 90 percent of the vendor products, and often the vendor them...

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Is it such an Open World when good Social and CRM data are so rare?

by Michael Maoz  |  October 2, 2012

Oracle OpenWorld ( is happening right now. Wednesday through Friday are the big days for CRM practitioners, when the Oracle Customer Experience Summit will get going over at the St....

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Will you get the ax when the Social and Cloud CRM projects are called out as sham?

by Michael Maoz  |  May 30, 2012

On a call with a client today I heard a refrain that is all too common of late - the SaaS/Cloud solution that the company is about to sign on for...

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Cloud or not, purchasing CRM business SaaS apps is not for the line of business manager alone.

by Michael Maoz  |  May 3, 2012

The common thinking was that Software as a Service, or applications procured as a subscription in a Cloud Model, were going to be faster, better, and less expansive than their...

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