Gartner Blog Network

Category: 'retail-trends' Blog Posts

from the Gartner Blog Network

Transforming From Multichannel to Unified Retail Commerce

by Robert Hetu  |  January 18, 2018

Multichannel retailers face an existential crisis. Customers' buying behaviors and lifestyle choices are changing. Competitive pressures from disruptive, pure-play e-commerce players and new physical retailing models are causing radical changes...

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Implementing Customer-Centric Merchandising and Marketing in Retail

by Robert Hetu  |  January 18, 2018

Merchandising and marketing are core retail processes where technology must be deployed to leverage advanced analytics, algorithms, intelligent automation services and artificial intelligence to enable unified retail commerce. Retailers of...

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Product is No Longer King

by Robert Hetu  |  January 3, 2018

The old saying "product is king" is no longer true for retail. Experience is king, and product is a critical component of experience, but consumers increasingly determine the value provided...

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Leveraging the Retail Associate as a Platform for Digital Transformation

by Robert Hetu  |  December 4, 2017

Retail CIOs' digital business transformation objectives must include development of associates' digital dexterity to increase their engagement. This is necessary to create a digital workplace in which associates can create...

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Most Retail Digital Strategies Not Yet Harvesting Results

by Robert Hetu  |  October 19, 2017

The retail CIO agenda for 2018 reflects the existential threat to many retailers, caused by digitally enabled consumers, new entrants and new business models in the market. Gartner's annual CIO Survey...

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Retail Assortment Planning: Not What It Used To Be

by Robert Hetu  |  October 9, 2017

Recently I published the 2017 Magic Quadrant for Retail Assortment Management Applications and one thing is clear, this is not your mama's assortment planning process. To support unified retail commerce,...

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Digital Disruptor Amazon's Planned Acquisition of Whole Foods Could Redefine Retail Grocery Market

by Robert Hetu  |  June 20, 2017

Gartner's First Take on the Amazon acquisition of Whole Foods just published.  Amazon's deal to acquire Whole Foods Market is an example of aggressive digital disruption of a market. CIOs...

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Using AI to Drive Smart Automation in Retail

by Robert Hetu  |  May 16, 2017

Retailers must use AI to automate and deliver better decisions and make it possible for associates to be customer experience differentiators.  Multichannel retailers are facing an existential crisis. Consumers' buying...

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Generation Z Is Inspiring the Future of Customer Experience

by Robert Hetu  |  May 4, 2017

There is much talk about the millennials shaping the future. However, retail CIOs should be cognizant of Generation Z, a rapidly growing cohort that is already becoming a prime mover,...

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Gen Z Ethos to Revamp the Retail Workplace

by Robert Hetu  |  April 26, 2017

Gen Z, born between 1995 and 2010, is the largest group of upcoming consumers and employees globally. These tech-native individuals will transform consumption and work. Retail CIOs must tap into...

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