Gartner Blog Network

Category: 'multichannel-strategy-and-design' Blog Posts

from the Gartner Blog Network

The Everything Customer Expects Multiexperience, Not Omnichannel

by Jason Wong  |  October 23, 2019

In March of 2018 I wrote a blog that multiexperience development has arrived. Since then, several analysts have published research reports to expand on what "multiexperience" means to various technologies...

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