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In a crisis, who pays now, how do they pay back in the future
by Mark P. McDonald | August 3, 2020
Cost cutting and other recession actions compromise someone. Either customers, employees, suppliers or investors ‘pay’ for these actions. Pay in the sense of accepting lower levels of service, losing wages,...
Using ‘who pays’ to go beyond mindless management
by Mark P. McDonald | July 31, 2020
In a recession, executives have to decide who pays. A prior post discussed the different people who can pay in a recession. Customers can get lower service. Employees can be...
Customers, Investors, Employees, or Suppliers who is paying for the COVID-19 recession?
by Mark P. McDonald | July 30, 2020
The global health crisis continues to place unprecedented burdens on executives and leaders. With the global economy contracting in 2020 and broad-based recovery unlikely until late 2021, the question becomes...
Winning now, winning latter – a book review
by Mark P. McDonald | July 27, 2020
A rare view into the way an accomplished leader things about business issues and situations we all face. David Cote is the former CEO at Honeywell. This book represents both...
A to-do list for every company as it recovers from the health crisis.
by Mark P. McDonald | April 8, 2020
Everyone wants to know when public health restrictions will lift, and we can begin to resume economic activities. No one knows for certain, but we all have the same basic...
Five ways you can waste a crisis
by Mark P. McDonald | March 27, 2020
“You never want a serious crisis to go to waste. And what I mean by that is an opportunity to do things that you think you could not do before.”...
"Listen to me" -- advice for building empathy, understanding and confidence
by Mark P. McDonald | March 19, 2020
A long time ago in a career far far away, I received a piece of advice that makes a difference, particularly in times of stress. Here are those words. A...
Clayton Christensen, a great person and a great teacher
by Mark P. McDonald | January 26, 2020
Recently we lost a humble giant of strategy, executive education and good people. The Wall Street Journal on Saturday featured an obituary for Clayton Christensen. I had the honor of...
The three semi-official languages of the digital world
by Mark P. McDonald | December 6, 2019
Last night I was asked to give a talk to a group of graduating MBA students. I was looking for a topic to share that would be engaging and leave...
Three Aspects Required for Winning in a Turn
by Mark P. McDonald | December 4, 2019
A turn represents the context behind proactive and productive change. It embodies a sign of disruption. The need for a new perspective and the opportunity to take different actions. That...
