Who's Blogging
- Avivah Litan
- Andrew White
- Daniel Sanchezreina
- Eric Schmitt
- Jason Wong
- Mark Mcdonald
- Dave Egloff
- Chris Ross
- Debbie Wilson
- Rene Buest
- Hank Barnes
- Scot Kim
- Frank Buytendijk
- Augie Ray
- Jitendra Subramanyam
- Jim Hare
- Michael Mccune
- Tim Barlow
- Manjunath Bhat
- Marko Sillanpaa
- Mike Mcguire
- Mark Raskino
- Claire Tassin
- Lane Severson
- Bill Ray
- Andrew Frank
- Sean Holbert
- John Wheeler
- Marty Resnick
- Anna Maria
- Charles Golvin
- Benjamin Bloom
- Vivek Swaminathan
- Michael Woodbridge
- Annette Zimmermann
- Deacon Wan
- Mike Wonham
- Don Scheibenreif
- Steve Rietberg
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- Lizzy Foo
- Camden Jones
- Aparajita Mazumdar
- Jane Anne
- Sally Witzky
- David Furlonger
- Christophe Uzureau
- Mark Atwood
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- Jack Mackinnon
Hurrah for Hoshin
by Mark Mcdonald | October 8, 2019
Today’s Wall Street Journal article on Larry Culp and his plans to fix GE included this “Now Mr. Culp has begun rolling out Hoshin Kanri, a Japanese strategic planning process...
You’re not steering a ship, your leading an organization
by Mark Mcdonald | September 30, 2019
The image is dramatic and clear. A ship is sailing into a horrendous storm. They can see it on the horizon, lightening illuminating the sky, the seas getting rougher and...
The Purpose of the Corporation – an update that reflects reality
by Mark Mcdonald | August 20, 2019
The Business Roundtable released its Statement on the Purpose of the Corporation yesterday. The updated statement is getting heavy media play and attention as it stresses a “fundamental
commitment to...
The first are the last, its technology’s turn for digital transformation
by Mark Mcdonald | August 6, 2019
It’s a paradox that technology service providers are among the last companies going through digital transformation. The firms that gave us the technology to create the digital world are facing...
Digital, Strategy and Design
by Mark Mcdonald | February 26, 2019
Digital leaders have salient views of the future based on a deep understanding of the customer. They create approaches to engage customers in that future. In consulting terms, digital leaders...
How to Get Your CEO to Embrace Digital Risk Management
by John Wheeler | October 19, 2017
As a CIO, you want to sit down with your CEO to discuss her new plan to implement cloud-based software. You’re concerned about security risks. But after some back and...
Empathy, the CIO's Horsefeathers.
by Michael Maoz | June 29, 2017
Go Google Empathy and the CIO and the results returned are miniscule compared to a search for "Power and the CIO," "Success and the CIO" or "Leadership," or "Technology and the CIO."...
How's that, AI? 2017 will go down as the worst year ever for customer experience.
by Michael Maoz | June 28, 2017
AI does not make subway tracks run better in New York, or make phone queues any shorter at any airline. (yesterday: "Hold time currently is between 56 minutes and 1...
On CRM initiatives, the CIO in 2017 is the Supportive Gatekeeper.
by Michael Maoz | June 22, 2017
On a call the other day with a very innovative financial services company somewhere across a sea, the wonderful Global Head of Digital Channels described their CIO as a supportive gatekeeper. What...
Hey, but the guitar is in great shape, and other lessons in empathy.
by Michael Maoz | April 13, 2017
Empathy is wonderful, yet hard to scale. It is hard to scale out from the CEO, to senior leadership, down to Corporate Communications, to Customer Relations, to the Sales and...
