Gartner Blog Network

Category: 'it-services' Blog Posts

from the Gartner Blog Network

Two Remote Work Eras: B.C. (Before Coronavirus) and A.C.

by Craig Roth  |  July 28, 2020

Remote work has existed ever since the first caveman was sent out of his cave to hunt over the next hill.  And work at home or hybrid home-and-office knowledge workers...

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How Do Tech CEOs of Cloud Service Providers Keep up With Trends and Innovation?

by Rene Buest  |  July 24, 2020

Results from Gartner’s annual 2020 Tech CEO Survey show that 62% of tech CEOs whose primary revenue source is cloud services say they are the first in leading their industry...

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Crisis Pressure Accelerates the State-of-the-Art for Remote Work

by Craig Roth  |  July 10, 2020

There is not just more remote work happening due to COVID-19: we're getting better at working remotely ... and we're learning quickly.  By "we" I mean both vendors and service...

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How Tech CEOs Redirect to New Realities

by Rene Buest  |  July 2, 2020

COVID-19 is still a ubiquitous topic dominating the strategies of CEOs leading small and midsize technology and service providers. In Gartner’s recent Tech CEO Research Circle survey “Redirect to New...

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The Future of Service Delivery Is an Equilibrium Between Enterprise IT and Digital Business

by Rene Buest  |  May 27, 2020

Enterprises are on their individual “techquilibrium” journey to run a more digitized organization. But becoming a digital organization is a journey that goes beyond making the enterprise more digital. Many...

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POST-COVID19 WORLD (III): Macroeconomics changes

by Daniel Sanchez Reina  |  May 22, 2020

This is the third (and last) of a series of articles about the world that awaits us out there. The perspectives showed in this article and their intensity will depend...

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Emphasis Is King: Service Providers Must Change the View on Digital Initiatives

by Rene Buest  |  May 18, 2020

The COVID-19 crisis once again clearly shows how cloud and digitization are doing in many countries. Companies that opted for the cloud early on were able to respond spontaneously to...

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POST-COVID19 WORLD (II): Politics and Geopolitics changes

by Daniel Sanchez Reina  |  May 12, 2020

This is the second of a series of articles about the world that awaits us out there. The perspectives showed in this article and their intensity will depend very much...

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Remote Work: The New Ab-Normal

by Craig Roth  |  April 6, 2020

Has the era of remote work finally arrived?  It's received more interest to be sure.  But remote work is not "the new normal" for companies and workers that have been suddenly...

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Managed Service Provider Should Drive Customer Success Through Continuous Engagement

by Rene Buest  |  March 6, 2020

Successful customers remain loyal due to the more value they achieve from the incumbent service. Gartner research shows that a customer success practice is valued for helping show the full...

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