Gartner Blog Network

Category: 'it-services' Blog Posts

from the Gartner Blog Network

How Tech CEOs Redirect to New Realities

by Rene Buest  |  July 2, 2020

COVID-19 is still a ubiquitous topic dominating the strategies of CEOs leading small and midsize technology and service providers. In Gartner’s recent Tech CEO Research Circle survey “Redirect to New...

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The Future of Service Delivery Is an Equilibrium Between Enterprise IT and Digital Business

by Rene Buest  |  May 27, 2020

Enterprises are on their individual “techquilibrium” journey to run a more digitized organization. But becoming a digital organization is a journey that goes beyond making the enterprise more digital. Many...

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POST-COVID19 WORLD (III): Macroeconomics changes

by Daniel Sanchez Reina  |  May 22, 2020

This is the third (and last) of a series of articles about the world that awaits us out there. The perspectives showed in this article and their intensity will depend...

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Emphasis Is King: Service Providers Must Change the View on Digital Initiatives

by Rene Buest  |  May 18, 2020

The COVID-19 crisis once again clearly shows how cloud and digitization are doing in many countries. Companies that opted for the cloud early on were able to respond spontaneously to...

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POST-COVID19 WORLD (II): Politics and Geopolitics changes

by Daniel Sanchez Reina  |  May 12, 2020

This is the second of a series of articles about the world that awaits us out there. The perspectives showed in this article and their intensity will depend very much...

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Remote Work: The New Ab-Normal

by Craig Roth  |  April 6, 2020

Has the era of remote work finally arrived?  It's received more interest to be sure.  But remote work is not "the new normal" for companies and workers that have been suddenly...

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Comments: 3

Managed Service Provider Should Drive Customer Success Through Continuous Engagement

by Rene Buest  |  March 6, 2020

Successful customers remain loyal due to the more value they achieve from the incumbent service. Gartner research shows that a customer success practice is valued for helping show the full...

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Addressing Disruptions to Tradeshow and Event Marketing Plans Due to Coronavirus

by Christy Ferguson  |  March 3, 2020

Respondents to Gartner’s 2019 Tech Marketing Benchmarks Survey indicate that technology and service providers spend an average of 11% of marketing programs budget on third party tradeshows and hosted event...

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Comments: 2

Get in the Ring: Tech CEOs Do Not Fear Digital Dragons!

by Rene Buest  |  February 18, 2020

What do we love about our Tech CEO Research Circle members? They are tough and confident! Over half of tech CEOs who participated in our recent survey Digital Dragons see...

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The coronavirus won’t infect semis, but it will make fewer people want them

by Bill Ray  |  February 17, 2020

The number of people with Covid-19, the current incarnation of the coronavirus, remains proportionally small. However, keeping it that way requires draconian controls over the movement of goods and people,...

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