Gartner Blog Network

Category: 'ipad' Blog Posts

from the Gartner Blog Network

Note to the enterprise: CRM program success comes from the philosophical, not the technological.

by Michael Maoz  |  May 13, 2014

A trip to the Department of Motor Vehicles (or DMV) in just about any of the US 50 States is an eye-opening experience. I was only surrendering license plates and making...

Read more »

What every CIO could learn from Tufts University about understanding the customer experience.

by Michael Maoz  |  March 19, 2014

Tufts University, with a campus on the outskirts of Boston filled with bright, eclectic students, has introduced an amazing program that every CEO should consider for their CIOs hoping to understand the...

Read more »

Laptops Facing Extinction for Sales People?

by Robert Desisto  |  May 23, 2013

Smartphone and tablet usage continues to expand for salespeople. Just today I was talking to a Gartner client who informed me that the iPad is the primary device their salespeople use during...

Read more »

My own experience with iPad on recent business trip

by Robert Desisto  |  February 25, 2013

I just got done creating my mobile CRM Sales  presentation for the Gartner Customer 360 Conference.  You often wonder as an analyst if the research your writing has the real world business...

Read more »

The Death of the Laptop

by Robert Desisto  |  October 23, 2012

At Gartner US Symposium, I have done 20 one on one meetings with clients in the first two days. In 18 of the meetings clients used iPads. In only 2...

Read more »

Putting the Customer Third and the Futility of Social Media.

by Michael Maoz  |  May 14, 2012

Consider this Sturm und Drang: less Goethe's Prometheus than an understanding of why we are so fascinated by King Sisyphus' ultimate punishment. I am in our terrific Fort Myers, FL...

Read more »

So, like, we're the social media team and we don't have to know about technology.

by Michael Maoz  |  February 29, 2012

I am in the middle of six weeks of travel. To keep my spirits bubbly I remind myself that I'm not in a bivouac and my meals don't come in...

Read more »

The Social Customer and Enterprise matter less than an Intent Driven Enterprise.

by Michael Maoz  |  January 10, 2012

Two weeks away from work. That is an anachronism that made me think of my parents. In their prime they worked a combined 100-110 hours a week, and that did not...

Read more »

Mobile eCommerce is misrepresented heading into Black Friday.

by Michael Maoz  |  November 21, 2011

On Sunday the most influential newspaper on the East Coast of the United States ran an article about Mobile eCommerce. It quoted compelling statistics from the largest computer company in...

Read more »

An enterprise-class CRM application suite is yet to emerge.

by Michael Maoz  |  October 31, 2011

Clients complain often and understandably about the lack of a CRM application suite. Certainly more than 25 years after the founding of Brock Control Systems, the forerunner of all CRM...

Read more »