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- Sally Witzky
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Customer Experience in a Time of Continuous Change
by Don Scheibenreif | August 8, 2019
Last year, Gartner introduced the concept of ContinuousNext during our fall IT Symposium conference series. It’s a framework of interacting capabilities that help you maintain momentum and describe the most...
Ready for Gartner Customer Experience Summit 2019
by Don Scheibenreif | April 24, 2019
As a member of Gartner's Customer Experience research team in our IT practice, I am excited to be speaking at our upcoming Customer Experience and Technologies Summit May 22-23 in...
New Research Coverage: Customer Experience
by Don Scheibenreif | April 1, 2019
I am pleased to announce that earlier this year I joined Gartner's Customer Experience research team. I will be advising IT and CX leaders on strategy at the intersection of...
The New Industrial Revolution - According to the WSJ
by Andrew White | November 13, 2018
The insert in today’s US print edition of the Wall Street Journal is called The New Industrial Revolution. The paper updates and adds new data to the promise, made by...
Struggling to Account for the Benefits of Digitization
by Andrew White | August 10, 2018
There is much afoot about how we measure our economy. Classically since the ‘40s we have used GDP and related measures to describe how well we are doing. See GDP:...
The Resilience Premium of Digital Business Special Report
by Business Continuity | May 24, 2018
On May 24, 2018, Gartner published a special report entitled The Resilience Premium of Digital Business: A Gartner Trend Insight Report. Below are the highlights.
Committing to resilience will equip your...
Preparing Yourself for the Digital Economy
by Andrew White | April 26, 2018
I was reading Diane Coyle’s (Author: GDP: A Brief but Affectionate History) column in today’s US print edition of the Financial Times. It is called, "The Digital Economy is Disrupting...
Salesforce Faces The Future And Acts On It
by Yefim Natis | March 29, 2018
It’s not a secret that for years Salesforce leadership did not see integration important to its success. Many have suggested that they reconsider and none succeeded. Until now. What has changed?
Traditional integration end-points...
Digital Transformation, Disrupted
by David Yockelson | March 23, 2018
"Digital transformation" is a collective term that suggests action being taken by an organization. While there are different definitions of the term, generally speaking, it entails an organization taking on a...
The ecosystem IS the digital platform
by David Yockelson | March 2, 2018
Gartner has been espousing the importance of the digital platform as a critical construct for end user and technology and service provider (TSP) organizations alike for a few years. Depicted...
