Gartner Blog Network

COVID-19 and I&O: Now, Next, After

by Tom Bittman  |  March 30, 2020

I hope you're taking precautions, taking care of your family, friends and community, and following social distancing guidelines. I certainly am. Everyone has a role, some on the front-lines (I...

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Machine Customers: The Next Emerging Market?

by Don Scheibenreif  |  February 7, 2020

A new kind of massive emerging market is visible on the business planning horizon, analogous to the importance of BRICS to business growth strategies in the past 20 years. We...

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The Evolving Role of the Chief Technology Officer

by Samantha Searle  |  November 25, 2019

Are you a newly appointed CTO? Have you recently promoted someone into a CTO role? Or perhaps hired someone externally to be accountable for overseeing the use of technology in...

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Customer Experience in a Time of Continuous Change

by Don Scheibenreif  |  August 8, 2019

Last year, Gartner introduced the concept of ContinuousNext during our fall IT Symposium conference series. It’s a framework of interacting capabilities that help you maintain momentum and describe the most...

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Ready for Gartner Customer Experience Summit 2019

by Don Scheibenreif  |  April 24, 2019

As a member of Gartner's Customer Experience research team in our IT practice, I am excited to be speaking at our upcoming Customer Experience and Technologies Summit May 22-23 in...

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New Research Coverage: Customer Experience

by Don Scheibenreif  |  April 1, 2019

I am pleased to announce that earlier this year I joined Gartner's Customer Experience research team. I will be advising IT and CX leaders on strategy at the intersection of...

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The New Industrial Revolution - According to the WSJ

by Andrew White  |  November 13, 2018

The insert in today’s US print edition of the Wall Street Journal is called The New Industrial Revolution. The paper updates and adds new data to the promise, made by...

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Struggling to Account for the Benefits of Digitization

by Andrew White  |  August 10, 2018

  There is much afoot about how we measure our economy. Classically since the ‘40s we have used GDP and related measures to describe how well we are doing. See GDP:...

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The Resilience Premium of Digital Business Special Report

by Roberta J. Witty  |  May 24, 2018

On May 24, 2018, Gartner published a special report entitled The Resilience Premium of Digital Business: A Gartner Trend Insight Report. Below are the highlights. Committing to resilience will equip your...

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Preparing Yourself for the Digital Economy

by Andrew White  |  April 26, 2018

I was reading Diane Coyle’s (Author: GDP: A Brief but Affectionate History) column in today’s US print edition of the Financial Times. It is called, "The Digital Economy is Disrupting...

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