Gartner Blog Network

Category: 'customer-experience' Blog Posts

from the Gartner Blog Network

The Customer Experience Implications of the SARS-CoV-2 Coronavirus and COVID-19 Disease

by Augie Ray  |  February 24, 2020

The SARS-CoV-2 virus and COVID-19 disease are increasingly making headlines. As you are no doubt aware, the number of known and reported cases will surpass 80,000 today, and more than 2,600...

Read more »

In the Future, Your CRM Applications Will Need to Natively Support AI, IoT, Analytics and Integration

by Olive Huang  |  February 13, 2020

What is the best way to stay dry in Sydney's grey raining day? - go to Microsoft Envision they said. All the Microsoft executives at the event claimed they brought...

Read more »

Keep Your Eye On The Ball

by Clare Dietz  |  January 24, 2020

I’ve been watching a lot of late night tennis this past week. Even if you aren’t watching the Australian Open, the phrase “keep your eye on the ball” probably applies...

Read more »

Top 5 Content Marketing Do's and Don'ts

by Nicole Greene  |  January 22, 2020

How do brands capture consumer attention? Marketers are faced with a flood of competing content and the fact that the average person has an attention span of less than 6...

Read more »

Comments: 4

Three Things To Know About 2020 Customer Experience Trends

by Augie Ray  |  December 12, 2019

Year-end articles and blog posts about hot trends are popular. People enjoy reading speculative predictions, and writers are happy to collect the clicks earned by lofty and alarming statements about...

Read more »

How to Create a Genius Website

by Nicole Greene  |  December 3, 2019

Do you remember life before websites? If you're under 30 years old, probably not. The first web page went live on August 6, 1991. It was dedicated to information on...

Read more »

Comments: 3

Microsoft Dynamics - A Suite Coming of Age

by Julian Poulter  |  December 3, 2019

I'm recently back from a Microsoft Analysts day linked to one of their events in Paris.  There were some interesting developments with Dynamics 365 ( their CRM and ERP suite)...

Read more »

Salesforce 2020 beyond CRM - thoughts on SWOT

by Julian Poulter  |  November 26, 2019

Last year I wrote a SWOT analysis on Salesforce's Success platform in early 2018.  I knew a few things were out of date in that analysis and having attended Dreamforce...

Read more »

Comments: 1

Using Accountability to Drive Customer Centricity—A Bloody Affair

by Cassandra Nordlund  |  November 22, 2019

Based on the title, I’m sure some of you are wondering if I’m going to reveal the CX equivalent of a never-been-seen scene comparable to the Red Wedding from Game...

Read more »

In the next five years, the biggest challenge that architects of CRM systems face will be how to deliver faster

by Olive Huang  |  November 22, 2019

Here is my joke about conferences: Conferences are like fish. Day one we are all fresh. Day two we become a bit slimy. Day three we start to stink and...

Read more »