Gartner Blog Network

Category: 'customer-analytics-voc-and-insights' Blog Posts

from the Gartner Blog Network

Data-Driven Decision Making

by Jitendra Subramanyam  |  July 22, 2019

Here is some data. You've probably seen something like this in your management dashboard. Does it warrant a data-driven decision? [caption id="attachment_161" align="aligncenter" width="450"] Figure 1: Renewal Rates by Group[/caption]...

Read more »

Wallets are Opening for CX Technology

by Jenny Sussin  |  June 13, 2019

Well ladies and gentlemen, two things we need to address to start this post: That whole goal I had about maintaining a regular blogging schedule? Out the window. That thing...

Read more »

"Customer Experience" Is Not the New "CRM"

by Jenny Sussin  |  April 1, 2019

Customer experience (CX) is not the just CRM rebranded, and this is something which is often misunderstood in the marketplace. Some of that is likely due to providers renaming their...

Read more »